ESL Federal Credit Union East Ridge Rd, Rochester

ESL Federal Credit Union Reviews

• A

  Andrew Blankfield
  5

  I had a wonderful experience today discussing some of my finance needs with Mariana. I have used ESL in the past and the customer service is still just as great. Thank you for a good experience Mariana!

  Response from the owner

  Thank you for sharing these details about your recent experience at our Irondequoit Office, Andrew! Our Irondequoit team does an excellent job providing superior experiences to our customers.

• N

  Nathan Bantle
  3

  ESL in general has been a great bank. Love all that they offer and do. This location tends to have very long lines and move very slow so don’t come on your lunch break. It is always frustrating that they don’t stay open past 5 either.

• M

  Marjorie Smith
  5

  ESL IS THE GREATEST ! I LOVE THEM TO LIFE.. Thank u for letting me be a part of.

  Response from the owner

  Thank you for the kind words and positive feedback, Marjorie -- We are pleased to have you as a member!

• J

  J Torres
  4

  Look I’ve been a member since I was 18. I’m 27 now. Never had any problems until I went to cash out a check on 7/19/21. My name and identity has changed and that all has been updated at the bank. I had a check under my old name and I asked a bank teller if that would be any issue considering my name has been updated. What I thought was a quick down to the point transaction ended up being her oversharing her personal information and offending me for my transition. I know she meant no harm, however employees need to be extremely be careful on approaching trans people who do not wish to speak on a topic like that in a BANK. Especially with other people around. It really wasn’t any of her business to share such information with me or ask if I’ve been treated indifferently because of my transition from female to male. Luckily for me I didn’t feel the need to take such drastic actions but for someone else they might. Employees like this need to be weary and not overstep personal topics to anyone who are not trying to draw attention to themselves. Other than that this is the only issue I faced and the reason I’m giving 4 stars.

  Response from the owner

  Hello, we sincerely apologize for your experience during your branch visit. We truly appreciate you bringing this to our attention, as we want to provide an excellent experience for everyone who visits us. Please be assured that we will pass along your feedback so that your voice is heard and we can truly learn to provide a better, more comfortable experience in the future.

• K

  Krys Santiago
  4

  I love them my family for years have been banking with them I could say the only reason why I don’t give it 5 star is because I was there personally on Saturday and the lady who worked with me I asked her 2 questions before I left and I got the “hurry up and leave” type of vibe which I’ve never gotten from anyone else I had more question but got stumped at the vibe so I just said thank you and walked out. Other than than everyone else is a pleasure !

• S

  Shannon Flye
  1

  I've been waiting in the drive through line for 59 minutes. Started with 10 cars in front of me, now there are 9 in front of me. How is this an acceptable business practice?? I will never come back to this ESL branch.

  Response from the owner

  We're very sorry for this inconvenience, Christy. Fridays are often very busy days for us, which can make the waits longer. We're sorry about this, and will be sure to share your feedback with the appropriate teams so your voice is heard.

• D

  Denise Fry
  1

  Awful drive through. Been with ESL for about 3 years and every single time I go through drive thru, I always wait MORE than 10 minutes before I finally get my transactions done. The arm teller needs to do heir jobs quicker or get more tellers!!!!

• C

  Cathy Mc
  2

  The drive thru time is rediculous. It'll take and easy 5 mins a car....That's along wait. Hate the drive thru. This particular bank has an employee inside that is Hispanic, and feels that her Hispanic friends and family should be able to walk right up and get service, leaving others in the line watching. Not cool. Other than that I love the bank. Seems this particular bank doesn't have the same level of customer service as the others.

• k

  kim siekierski
  1

  Drive through wait is horrible. 4 cars in front of me (including the one being taken care of) and it has been 30 minutes. This is not the only time this has been an issue at this drive through.

  Response from the owner

  Hi Kim, we sincerely apologize for the extended wait times in our branch drive-up. As we currently take steps to reduce the number of people in our branches, you may experience longer wait times for branch drive-up services. Please feel welcome to visit esl.org or contact us at 585.336.1000 to explore additional options to complete your banking needs.

• B

  Brittany Walsh
  1

  Worst bank I have ever used. Do yourself a favor and stay far far away. They ruined my credit score by giving me false information on the due date of my credit card so it was late. When I called back they blamed ME.

  Response from the owner

  Hi Brittany, we strive to deliver a superior experience and sincerely apologize that we didn't deliver on that expectation for you. We will forward this information on to the appropriate teams and ensure your voice is heard.