ESL Federal Credit Union Hudson Ave, Rochester

ESL Federal Credit Union Reviews

• S

  Sue Shur
  1

  This happened twice at this location...I pulled up drive thru ATM, took out $..I guess I wasn't quick enough. Machine pulled my last $20 back in the machine. Then I called, have to wait 10 days for my $ back. Then two weeks later same thing except it kept my last $60. Again I had to wait 10 days for my $ back. I hope they fixed this problem cause I feel sorry for elders.

  Response from the owner

  Hi Sue, we sincerely apologize for this experience you had recently at our ATM. Please know we have forwarded this information along to the appropriate teams so that this is reviewed and that your voice is heard.

• B

  Benjamin Perkins
  5

  Beautiful new facility with 2 drive-thru tellers and 2 drive-thru ATM's that have a lot of room for cars. **As of 12/20 Google Maps has not yet updated to show the new ESL building and parking lot layout, but rest assured, they are there and open.

• L

  Lisandra Vazquez
  1

  In this ESL they work super bad and in this quarantine I do not recommend that they go, the car services are terrible and inside they have a phone to call for help and it does not work either.

  Response from the owner

  Hi Lisandra, we are very sorry about this experience and strive to provide superior service to all our customers. We are currently assisting customers through our branch drive-ups and certain appointment-only services in branch to help ensure proper social distancing. Please know we can also assist you with your banking needs via phone at 585.336.1000. Again, we apologize for the inconvenience and will be sure to pass along this feedback to our teams and ensure that your voice is heard.

• D

  David Scalzo
  5

  This is the best esl bank hands down in any town. Always quick, Always helpful and patient.

  Response from the owner

  Thank you for the kind words, David! We strive to deliver a superior experience to all our customers and sincerely appreciate your feedback.