Ephrata National Bank W Main St, Leola

Ephrata National Bank Reviews

• S

  Saray Hollinger
  1

  Generally an ok run -of-the mill bank. Share a joint account w my spouse, was locked out of my online account. Ok whatever, just call the bank and have them reset it ,right? But no, this is where it gets rather medieval. I have to have my spouse call in to reset it even tho I am on the account, my money is in the account and I set up the account with him. No to mention we both actively use the account. But, O! its unthinkable that I could change the password on my own, what would women do next if that would be allowed.! Despite the sarcasm , this is infuriating and unacceptable.

• G

  Georganne Shirk
  5

  The Leola branch of Ephrata National Bank epitomizes what it means to be a community bank. They go out of their way (and above the call of duty) to help their customers. I can always reach someone on the phone and my brother is warmly greeted each week as they help him to check his balance and manage his finances (he really struggles with this so it is a godsend). I can't rave enough about the amazing team at the Leola branch. Thank you!

• t

  terry weaver
  1

  My experience on August 6th 2019 was unpleasant. I had a check that was accidentally written to the wrong person by a family member and the teller was quite rude about it. I understand there was a problem with the check but there was no customer service from this person. After a short question about the check, she basically stood there looking at me with no expression and never said another word, not even goodbye, or have a good day or even a smile. makes me want to pull our money and go elsewhere.

  Response from the owner

  Hi Terry. We are sorry about this and would like to learn more so that we can provide better service in the future. Would you mind emailing us the best way to reach you at [email protected]?

• H

  Hurst Family
  5

  I’ve only had good experiences with ENB in general, but I recently discovered this location and I’m very impressed. Their customer service is excellent. Jennifer went above and beyond my expectations to help me with an urgent deposit. This is the place to go if you’re looking for a bank that cares about the people they serve.

• D

  Daniel Hanks
  2

  Whatever you do, dont loose your debit card if you have a joint account with someone, they want the person who lost it to come in to say about the fraudulent charges, meanwhile our bank account is missing money, not a happy camper

  Response from the owner

  Hi Daniel. Thank you for bringing this issue to our attention. Sometimes the legal requirements involved with documenting lost debit cards and fraud prevent us from providing the level of service we would like to provide. Thank you for your patience and working with us to resolve this issue.