Enterprise Bank & Trust Griffin St, Santa Fe

Enterprise Bank & Trust Reviews

• S

  Sue Barnum
  5

  I recently made the move to Enterprise from Wells Fargo and I have been SO very impressed with the service that I receive from Angela Heath at Griffin Street here in Santa Fe. She's professional, efficient, always pleasant and polite...and helpful! It's wonderful to be able to actually talk to someone on the phone about banking matters! So glad I made the switch.

  Response from the owner

  Welcome to the Enterprise Bank and Trust family, Sue, and thank you for leaving us a 5-star review! We are glad you made the switch as well! We’d love to see you back again soon and help further in any of your banking needs. - JH

• C

  Cate Bo
  5

  I just completed a project with EB&T and it was efficient and professional from start to finish! I worked with Christian Tena on my construction loan and honestly he made me feel so comfortable the whole way. Any question I had he made sure I had an answer, and quick! He responded day or night. The knowledgeable, dedicated staff at E B&T is a true testament of Dion Silva’s leadership. I couldn’t be happier with our construction loan process. This is our second long-term mortgage with the bank and first construction loan and will be using and recommending this team to all my friends, family and clients!

  Response from the owner

  Cate - Thank you for your comments! We love hearing comments like these and are happy you had an advocate by your side. - JH

• J

  Jinky Romero
  1

  If you want to do business with this bank you better have a lot of time to waste because you will be waiting 45 minutes or more for ANYONE TO COME ON THE LINE THAT IS IF YOU EVER GET ANYONE.

  Response from the owner

  Thank you for your comments, Jinky. We are sorry to hear about your experience and would like to make this right. Please send us a direct message with your contact information or you can contact us directly at (1-800-396-8141) Monday - Saturday or email [email protected]. -SG

• G

  George Leitner
  5

  I would like to thank Rubi Herrera and Sylvia Mariscal for helping me deal with the problem of stolen checks both while I was out of town and on my return. They were both very thoughtful and diligent in working through the problems this raised, and I appreciate all they did (above and beyond what I expected) very much.

  Response from the owner

  Hi George, thank you for your review - it's very much appreciated. We're glad to hear you had a 5-star experience with Rubi and Sylvia. You can contact us directly at (1-800-396-8141) with any further comments, concerns, or suggestions you wish to share. - SG

• L

  Liliana Gutierrez
  5

  Special thanks to Christian Tena for a recommending EB&T for my bank of choice for my new business and a special thank you to Suleika and Katie for making the opening of my account so smooth and easy. You guys are amazing. Thank you all for the great experience.

  Response from the owner

  Liliana, we’re glad to see that you’ve had a 5-star experience with us! Let us know how we can continue to serve your banking needs. -GN

• J

  Jo Hudson
  5

  LANB has been a very friendly and competent bank since I moved here 3&1/2 years ago. Fine tellers and officers to help when needed but last week I needed some checks copied and had to ask Katerie Calvert for help several times in the same day. She was so helpful and patient until all was complete. I truly was grateful because I didn't want to have to explain it all to additional people. I was so happy that I could get back to her. She was competent and dogged until I had what I needed. Awesome service.

• V

  Victor Gavron
  1

  How many tries does it take to get correct information printed on a new (continuation) check book order? Once should be enough. However, there was no resemblance between what we requested (which was what was previously printed, and was handed to them) and what was actually printed on the new checks we received. I had to go in a second time, and hopefully they will now get this right.

  Response from the owner

  Hello Victor. We want to make sure you are more than satisfied and would like the opportunity to resolve the issues with your check book order immediately. Please send us a direct message with your contact information, or you can contact us directly at (1-800-396-8141) Monday - Saturday or email [email protected] - GN

• P

  Perli Cunanan
  5

  We are deeply grateful for our partnership with Enterprise Bank & Trust. As our school has continued to grow and thrive in its 20th year, Enterprise’s personal attention to our banking needs has been invaluable. Most importantly, they have been stalwart supporters and partners in our efforts to improve reading proficiency in Santa Fe. Thank you, Enterprise, for supporting high quality joyful educational instruction and professional development for teachers!

  Response from the owner

  Thanks for leaving us a great review and for your kind words, Perli! - JH

• E

  Eileen Street
  5

  Leslie Pacheco is the BEST! She always sees my dog and me pulling up to the drive thru and has his treat ready! And of course she processes my deposits quickly and accurately, with charm and cheer.

  Response from the owner

  Eileen - Thank you for your comments about Leslie, we take pride in our customer service and think she is wonderful as well! - JH

• A

  Anita De Domenico
  1

  This bank is impossible...they never answer calls. I'm put on hold and leave messages....it is impossible. I will have to move my account.JONDAY JULY 12, 2021. HERE WE GO AGAIN...FOR SOME REASON I "CANNOT" ACCESS MY ACCOUNT. I AM A WIDOW..AND I NEED TO KNOW IF MY SOCIAL SECURITY CHECK HAS ARRIVED...AND I AM BLOCKED FROM ENTERING MY ACCOUNT. I "JUST" TRIED CALLING EVERY NUMBER I COULD FIND, the first message was the bank is very busy and my call will be answered in the form it was received so wait on line..... (must be a central line in some other State because it's the same message I always get even though I maybe call once, at most 2 times per year). More and more people are telling me to move my account from this Bank..it is hopeless...BUT I HAVEN'T DONE IT BECAUSE IT IS CLOSE TO MY HOME!!! I guess I really am going to HAVE TO MOVE MY ACCOUNT. I can't believe every time I've made a call...I'm put on hold. I'm in my 80's and I need to know my account is available to me...or, if not...someone will speak to me for goodness sake????????? A. D.

  Response from the owner

  Thank you for your comments, Anita. We are sorry to hear about your experience and would like to make this right. Please contact us directly at (1-800-396-8141) Monday - Saturday or email [email protected]. -GN