Empire Toyota of Huntington Service & Parts Oakwood Rd, Huntington Station

Empire Toyota of Huntington Service & Parts Reviews

• A

  Arthur Brings
  1

  I had an appointment to drop off my car for its first oil change change. I arrived before the scheduled appointment time and pulled into the drop off area. I was given a number and told I had to wait in the lounge area to be called by a service advisor. After more than twenty minutes of waiting just to drop off a car I asked when a service advisor would be available I was told very rudely by Juan Vargas a service advisor that I could not have been waiting for more than twenty minutes and that all service advisors were busy with other customers and I would have to continue to wait. I left the dealership and went to Penn Toyota to get the oil changed where it only took a few minutes to drop off my car for service. Great service with very professional staff. If you want quality professional service go to Penn Toyota.

  Response from the owner

  Hello Art, I'm Nicole, a Toyota Care Specialist here at Huntington Toyota. I'm sorry to hear that you had a bad experience with your vehicle service visit! Please contact me directly at 631.824.9731 and I'm going to do everything in my power to turn your experience into a positive one! Thank you in advance for the opportunity to help.

• P

  Pamela Schneck
  2

  Warning to all - DO NOT go to Huntington Toyota. Absolutely worst experience I have ever had at a car dealership. The sales people and managers did nothing but lie to us from the minute we walked in. We test drove a car and wanted to buy it. We left them with a $500 deposit. After they screwed around, lied to us and tried to scam us into buying more expensive cars we told them we wanted our deposit back. The Business Manager said we would have the money back in 48 hours. Well it has now been almost two weeks and I am still fighting with them to get my money. Every day the Sales Manager lies and tells me they put it through to their Accounting department. Well I spoke to someone today in Accounting and no one had done anything yet. It has gotten so bad I am filling out a complaint with consumer affairs. We ended up buying a Honda Civic from Huntington Honda and they were amazing! Helpful, friendly and understanding. Do yourself a favor and go anywhere but Huntington Toyota!

  Response from the owner

  Hello Pamela, I'm Nicole, a Toyota Care Specialist here at Huntington Toyota. I'm sorry to hear that you had a bad experience with your vehicle service visit! Please contact me directly at 631.824.9731 and I'm going to do everything in my power to turn your experience into a positive one! Thank you in advance for the opportunity to help.

• H

  Henry Muniz
  1

  Not happy because there's no difference with my brakes. I was told that I didn't need new brakes. Just a cleaning, flush and adjustment. Well no difference after spending over $300. Again, not happy!

  Response from the owner

  Hello Henry, I am sorry to hear that you are unhappy with the work that was done on your brakes. If possible, please contact Romeo Mejia at 631-759-9176 or [email protected] and he will be glad to address your concerns directly.

• E

  Edras Hidalgo
  5

  I don’t have a Toyota car but my Honda Pilot need service and I was around Toyota of Huntington. I decide to give them a chance to do service in my truck . When I get there valets people greeting me with courtesy. right after William Bonilla (my writer adviser assigned ) guide me for the process to get my car service . Julio Torres was the technician who efficiently fix my car . I take advantage in the huge waiting room to keep doing my business while I was waiting since the Wi-fi is pretty good . I think they have a good service management because everyone has a good positive welcome for costumers like me even with other cars brand . In the Middle of the service I have to do some out of the place My adviser with the manager provided me Trasportation to back en forward as I was needing .Definitely this Toyota service department is in the top with Quality and courtesy to make costumer like me extremely satisfied. Thank to the manager , the adviser and the technician for everything you done yesterday .

• d

  duggan124md
  3

  They sold me a top quality Rav 4. While the service hasn't been what they said it would be on paper, I am happy with my car every day. I just wished the "free service" and other benefits didn't come with a cost.

• S

  Septimus Bullen
  5

  Our experience at Huntington Toyota was fantastic.We explained to Mr.Lee what we needed in a vehicle and all of our needs were met. From the moment we walked through the door, the customer service and hospitality was impeccable. The receptionist offered us coffee and made us feel comfortable. The sales person that took us for a test drive explained every aspect of the Toyota Sienna and provided answers to all of our questions. We also test drove the Toyota Highlander and receive the same great customer service. We would like to thank Mr. Moon for taking us on a test drive and for his assistance when we picked our vehicle up. We decided to get a Toyota Sienna and we are very pleased with our choice. We would also like to thank Mr. Lee and his staff for making our experience extremely pleasant.

  Response from the owner

  Hello Septimus: thanks for your positive feedback, here at Huntington Toyota we truly like to make your service experience all about you and it looks like we did exactly that! If in the future, you ever need help with anything, feel free to reach out to me directly (631) 824-9731. Thanks again for your feedback. Sincerely: Nicole, Toyota Care Specialist

• i

  ira suslak
  5

  Just had 2012 Toyota Camry hybrid serviced today. The service advisor was Sunny Dalavai and he is excellent! He very knowledgeable about Toyota vehicles and since the car had high mileage he suggested what it needed and really worked with us and suggested what priorities should be done! I really like his style and look forward to dealing with him in the future! Ira Suslak Karen Miller

• k

  k Wallin
  1

  way too expensive. $600 dollars for routine maintenance. Will not be returning

• O

  OMCaramba
  2

  The customer server was really good but this prices tho I just came for a oil change and ended up paying up to 400 this dealer is a scamm. I could had get this for lower on a good mechanic total scamm so sad

  Response from the owner

  Hello, I am sorry to hear that you were dissatistifed with your service experience, and apologize for any miscommunication that occurred about your service expectations or about what the cost of services was. If you would like to further discuss your visit, please contact Romeo Mejia at 631-759-9176 or [email protected] and he will be glad to address your concerns directly. Thank you.

• V

  Vanchieu Sam
  4

  this dealer is great for area . a lot of service available rooms to accomodate every body

  Response from the owner

  Vanchieu, Thank you so much for taking the time to write your review. Were happy to hear that you had a positive experience with our service department. We appreciate your business and let us know if you have any questions on your vehicle.