Embers Credit Union W Baraga Ave, Marquette

Embers Credit Union Reviews

• M

  Mallory Hunt
  5

  I moved out of Michigan over a year ago and I LOVE banking with Embers so much, I still do! The representatives are EXCELLENT and I always receive same-day responses to any questions. The inconvenience of not having a local bank is outdone by the incredible customer service I receive at Embers Marquette. Also, the mobile banking app is unmatched. Keep up the great work! :)

• T

  Tyler Kemper
  2

  I've been a member my whole life. The staff is super friendly and always helpful, but the whole place is stuck in the past. I'll edit my review to a 5 star if they could just, please, get an ATM that takes deposits. It's very inconvenient to have a check or cash that you can't deposit on a holiday or when they close due to U.P. weather.

  Response from the owner

  Tyler - we appreciate that feedback. We are busy making many, many improvements to technology and facilities, and deposits at our ATMs is something that is on our 1-3 year plan. In the meantime, if you have our app you should be able to take advantage of mobile deposit for any checks you have. Funds credit instantly (up to your limit) and you don't even have to drive to an ATM. If you need any assistance setting this up or have further questions or feedback, please reach out to use at [email protected]. Thank you!

• D

  Daniel Morgan-Heredia
  5

  So while I do not bank here, I have had the pleasure of interacting with many of the employees. All I have to say is that they are always friendly, always kind & always helpful!

  Response from the owner

  Thanks Daniel! We appreciate the kind words and hope we can make you a member some day!

• C

  Cassie Lauren
  5

  Have been with this CU for 32 years. Now live out of the area, still easy to obtain loans via phone and ESign. All branches have awesome, friendly, workers wanting to help. Wouldn’t bank any other place.

• F

  Frank Haslip
  1

  All reviews say staff is wonderful, I wouldn’t know. Have tried contacting via the phone for over two weeks enduring over two hours of terrible flute holding music and multiple call back request and yet to be able to speak to a human that can help.

  Response from the owner

  Frank - I apologize that it's been hard to get in touch with us. We have had unusually high call volume over the past week or so, and we are working to resolve these long wait times so we can provide better, more efficient service to our members. We wholeheartedly agree that long hold times and trouble getting in touch with somebody who can help is not acceptable. A representative will try to get in touch with you directly, but if you don't hear from us or you need additional assistance, please let us know at [email protected]. We'll see if we can do something about that hold music, too. Best, Dave

• F

  Fred Garvin
  1

  Cannot access my online accounts. Really bad service. Not a local bank. Everything is outsourced. $38 for check refill? This is a credit union?

• P

  Paul Gustafson
  1

  was on hold for almost an hour. the one in esky answered right away. you guys need to work on answering your phone.

  Response from the owner

  Hello Paul, We’re very sorry about the hold time you experienced. This is not the member experience we strive to provide. Thanks for bringing this to our attention as we’ll explore all avenues to ensure this doesn’t happen again.

• E

  Evan Lehr
  5

  Great rates, extremely friendly staff, everything you could ever want in a CU. Thanks Embers!

• T

  The Stitch Witch
  5

  A member for years both personal and business accounts. The staff is always wonderful , friendly & helpful when needed.

• D

  Dale Daugherty
  5

  Frendly place to do banking. They treat you like family.