Embassy Bank for the Lehigh Valley - Saucon Valley PA, Bethlehem

Embassy Bank for the Lehigh Valley - Saucon Valley Reviews

• S

  Scott Korin
  5

  I have always had great interactions with employees. in fact, right now someone at the branch on 378 is doing me the kindness or counting around $800 in coins from my wife's school's fundraiser. I understand how inconvenient this must be but it is being done very kindly. My church also uses Embassy for its checking and savings and the bank has always been very diligent with making sure the right people have access to accounts.

  Response from the owner

  We appreciate your awesome review of our Bethlehem location Scott. Thanks for being part of the Embassy Bank Saucon Valley family!

• A

  Anthony Pompa
  5

  Embassy Bank is a local Bank. Michael was super helpful getting a new account set up and we returned because of their generous small loan program at 0 percent interest. Great.

  Response from the owner

  Anthony, your feedback is a huge help. We'll be sure to let the Bethlehem team know that you were happy with their performance!

• B

  Behmer
  5

  It's a bright, vibrant, local bank staffed with very friendly, competent, hard working individuals that are ready to serve the needs of their customers. Laurie, Crystal, Emily and Mike are the reason why I bank with Embassy.

  Response from the owner

  Behmer, your feedback is a huge help! We'll be sure to let the entire Saucon Valley team know that you were happy with their performance!

• a

  alexander m
  1

  It's a dark, dingy, oxygen-deficient dungeon of a 'bank' staffed with lazy, unfriendly and blatantly incompetent individuals sitting at unpartitioned desks gossiping away right in front of customers. Truly disgraceful. In summary: Absolutely NONE of the staff should be engaged in ANY line of work that necessitates direct interaction with the public.

  Response from the owner

  Thank you for providing this feedback, Alexander. We carefully consider all feedback and embrace this an opportunity to improve your experience at our bank. We have connected with you privately on this matter, and sincerely hope that we have adequately addressed your concerns. You now have the direct contact information for the lead customer experience supervisor in our retail bank, and we welcome you to contact us with any additional needs which may arise in the future.

• M

  Mike Dingus
  1

  The customer support is great. However, I've had to ask for a new debit card three times now. Not to their own fault. What is frustrating is the fact that it takes 10-14 days to get my house. I live 1.5 from a branch. I've used TD Bank before, for years actually. They print me a card on the spot. And CapitL One never took more than 5-7 days to send the actual card. But even then they'd send me the card details on the spot in case I needed to use it online. It's been 10 business days so far with no resource to use my income because this bank is so small and unstaffed. I do recommend at all.

  Response from the owner

  Hi Mike, thank you so much for taking the time to leave this important feedback. We would really love to correct your situation, but were unable to find your information in our records. Please call our main office at 610-882-8800 and ask for a manager, or email us at [email protected]. We'll be sure to address your concerns and get your card to you asap!

• A

  Anne Redding
  5

  Best bank in the Lehigh Valley!! Friendly, knowledgeable bankers, make everything easy for me. Beautiful, welcoming inside. Not your typical bank!! Love you guys!

  Response from the owner

  Thanks for being a review rockstar, Anne! We hope you'll share your Embassy Bank Saucon Valley experience with friends and family!

• J

  J Davis
  5

  Fabulous staff with a special callout to Michael who has always been incredibly helpful. Very pleased with the service and support we have received

  Response from the owner

  We appreciate your awesome review of our Bethlehem location, J. Thanks for being part of the Embassy Bank Saucon Valley family!

• B

  Beverly Stephanko
  5

  The Embassy Bank at this location is by far the best bank in the area. The staff is always courteous and interested in what they can do to make your banking experience better.

• J

  Joseph Ciccone
  5

  Very good bank. Friendly staff. Always willing to help you.

• G

  G W
  5

  Friendly open floor layout. Helpful staff