Educational Employees Credit Union - EECU - Sunnyside Branch E Kings Canyon Rd, Fresno

Educational Employees Credit Union - EECU - Sunnyside Branch Reviews

• B

  Bryanna Jackson
  1

  Waits are always 30 mins to an hour and the tellers are so slow. When we cash a check they give us less than 1% of the amount and put the rest on hold for 7 days. This place is a joke. Never trust eecu with your money.

  Response from the owner

  We understand the importance of having access to the funds you deposit. In some cases it is necessary to place a temporary hold on a portion of the money. Please review the Funds Availability Policy on our website for more information about holds and situations when longer holds may apply. If you have a question about check holds, please call our Member Service Center at 1-800-538-3328. https://www.myeecu.org/home/savings-checking/disclosures/funds-availability-disclosure

• S

  Shane Leoni
  1

  The bank staff on site re very friendlyand helpful but the phone service by eecu is awful ..need to train some call representatives on how to not be rude ...if you dont like your job find another one...dont take it out on me

  Response from the owner

  We apologize for your experience with our Member Service Center and we will share your feedback with our management staff.

• C

  Cj Coats
  1

  I'm not very happy at all with the customer service today! The underwriters here really are mean and they don't treat you like a human being, just a credit score and a credit report to trample all over your soul!!!

  Response from the owner

  We’re sorry to hear that and we’d like to get more information about your experience. Please email [email protected] with the details and we will follow up with you.

• T

  Toby Yang
  1

  Not enough tellers to serve the members. Waited in line for an hour and a half to cash a check. Only 2 tellers when there are 30 to 40 members waiting in line in the heat outside.

  Response from the owner

  We apologize for the long wait at the branch and we will share your feedback with our management staff. We recently opened a new branch in Clovis at Shaw & Armstrong to give members in the area more options for their banking needs and to help reduce wait times.

• K

  Kishauna E
  4

  Great customer service! I have a good experience every time I visit this branch.

• M

  Michelle Kong
  5

  Emily or Lisa.. I forgot her name. But I talked to her one the phone to help me with my card.. because I had moved to a different state and no bank was not able to deposit cash into my account.. and she helped me find a bank and on top of that helped me update my account when I didn’t know I needed too. She was super sweet and nice about it.. and didn’t make me feel stupid.

• D

  Delmis .Blanco
  5

  I applied for an Auto loan and got a fast approval. Erin made the financing aspect of my car purchase very easy. She answered all my questions and explained everything thoroughly. They gave me a low interest rate compared to the dealer and helped me figure out what monthly payment was fitting for me. Highly recommend EECU for any type of loan!

• M

  Molly Y.
  1

  I called to report my card lost and the white lady I spoke to was very rude. I ask her about my last activity and not only did she gave me wrong information but make fun of me. I feel she was unprofessional and not educated enought to work there. She told me I should have left my money there instead of taking out. What a unpleasant experinece, I hope she knows she has no right to tell me what to do with my money!!! Overall good bank rude racist people working there.

  Response from the owner

  We apologize for your experience and we would like a supervisor to call you. Please email the details of your call and your contact number to [email protected].

• J

  Jose Gonzalez
  5

  I have been banking with EECU for past 10-15 years. My experience there wasn’t too good until Dao start working there. Every single time I come in he’s will always smile, be friendly, and professional to me. In my recent visit I notices that he’s wasn’t working there anymore, I was a bit disappointed and sad. Luckily and coincidentally I meet him at WinCo Food when I was shopping there. I had seen how he work at the bank but was extremely shock when I see how he work at Winco Foods. During my regular time there I have never seen any Winco employees work as hard as Dao. This young man is a truly amazing and have a good heart. I would like to share this message and thanks Dao for helping me over past years when he’s was at the Bank.

• C

  C Walker
  5

  Amazing customer service! Never a bad experience at the Sunnyside Branch. Also, i just received a reward for using my debit card, i received it recently in the mail. They had a good selection. I chose to go with the $10 regal movie reward. Thank you! Don't stop being awesome EECU.