Educational Employees Credit Union - EECU - Hanford Branch W 7th St, Hanford

Educational Employees Credit Union - EECU - Hanford Branch Reviews

• D

  David Lopez
  3

  If you have to go, go during off hours. If not plan to spend quite a while in line. Loans aren’t as attractive as they used to be. The bank as a whole is weird as well, 2 years of on time payments and no derogatory marks on my credit but they won’t increase my credit line. Very strange bank.

• w

  william Homsany
  1

  Just got told from the bank associate that if your with the bank longer for (1 year) they will slow down ur bank transfers before (1 year) 1-3 days to be processed after (1 year) 5-10 days Saturday and Sunday do not count as a business day. My other bank is USAA / CHASE. Both do not do this stay away from this bank if i could give a less then a star I would online never works. Try to do so will only make you mad and waste of time the associate I had was the rudest person I have ever talked to in my let's say 16 years of having a bank. Please pick some other branch be smarter then I

• H

  Henry Woods
  5

  The rates are the best I have seen by far. Parking is limited for front entrance, but plenty on the side. Was offered a loan for a vehicle purchase with no credit pull, which is always nice, I want another pre-approval please :) I did have one time where the ATM did not accept my CASH deposit, was a little annoying to go inside to deposit inside where I am in a hurry, but I rarely carry cash so its not a deal breaker, I rarely pull cash out, most things are done with tech such as phone, online. Have not written one check with them. Have not experienced one bad representative overall I am satisfied and I do recommend to those who can apply. I don't make it a habit to lose my cards and wanting a temporary card, for what.

• R

  Randolph Haro
  5

  EECU has always been the best. Darlene is the greatest and has never failed to provide quality service and professionalism. She gets the job done quickly. EECU is a 5-star business, and I appreciate how they have helped so many. Keep up the good work Darlene!!

• M

  Marisol C.T
  1

  I do not reccomend this credit union for anyone looking to have access to their money. They make it hard for you to have your money by not having temporary cards when yours is lost or stolen or their atm machine keeps it like it did mine, you will have to wait 10-14 business days for a new one. They have limits of how much of YOUR money you can take out a day from the atm as well as inside. From the atm you are not able to take out as much as you can inside When they are low on your money because they only kept 10% and lent out the rest you can’t take it out at all or your only able to take out a small amount. They only have one atm and the line is so big you have to plan for the time you’ll be waiting if you have something to do it’s not convinent. Inside the lines are just as long. The call center has you on hold for thirty minutes at a time even though their automated system tells you they estimate a two minute wait. Their mobile banking is really tricky to login to the first time.

• S

  Stella Vargas
  1

  I went in to make a payment on my credit card and I asked for the remaining balance. The teller just about told everyone in line what my balance was SMDH. Typically, you write it down on a sheet of paper. Also, she coughed on her hand and then asked for my card, and her nail polish was chipping. Smh. Please EECU teach your employees infection control.

  Response from the owner

  Thank you for taking the time to share your feedback about your visit to our Hanford branch. We apologize for your experience and we will share your comments with our branch management staff.

• J

  Jesus Elias
  5

  I just joined today !! I had a fast & easy process signing up !! Thanks to Angie !! She helps me a lot not only that I was happy I brought my brother to join also later on today !! Hire more people like her !! She was able to make me laugh and keep a convo going !!

• E

  Ember McLain
  1

  One employee Amanda was so rude. She did NOT even say "how may I help you?" She just stared at me for a while like what do you want. Probably racist.

  Response from the owner

  We apologize for your experience at the branch. Our members deserve great service with a smile and we will continue to work hard to deliver it every day. We hope you’ll stop by soon and give us a chance to provide you with a better experience.

• H

  Hope Hernandez
  1

  Can never deposit cash. Long lines at all times of day. Very inconvienent. Great financing but awful customer service.

  Response from the owner

  Thank you for your feedback. We will be sure to follow up on the deposit and service issues.

• L

  Luis Salcedo
  4

  Great Bank with low fees. Staff is friendly, but only 1 atm that doesn't work all the time.