edU Federal Credit Union W 6th St, New Castle

edU Federal Credit Union Reviews

• C

  Chuck Johns
  1

  Wish there was an option for 0 stars. Nobody answers calls and when they do respond to emails they don’t answer your questions. My wife was approved for a auto loan but was not told what the rate was. She has reached out of 6 different occasions and finally got a response today by someone who advised “our rates are on our website” which was incredibly helpful given the rates on their website were noted “as of 2016”. I am quite sure rates on changed in 5 years. Look elsewhere for a credit union more in tune with wanting to drive a positive customer experience!

  Response from the owner

  We're very sorry to hear of your wife's negative loan experience with us, and thank you for sharing this feedback. This is never what we want to hear about our loan process, and it is very disappointing. Although it is not an excuse, we were absolutely challenged through the pandemic to keep up with the excellent member service we strive for day to day. Now that we have resumed back to normal processes, I hope you and/or your wife are open to give us another chance should an opportunity present itself.

• B

  Bryan
  1

  Absolutely horrific service. My wife who has taught in DE public schools for 9 years called and got nothing but attitude from the person who picked up the phone. Asked questions...got more attitude. She asked when they opened to inquire about an auto loan, then showed up only to wait in line for over an hour to be told that she was supposed to make an appointment ahead of time to talk about any loans. Yet the person on the phone never mentioned that. Such an embarrassment to those who teach our children and serve the people of Delaware. This pretend "credit union" should be ashamed of themselves.

  Response from the owner

  We're terribly sorry to hear of your negative experience with us, and thank you for taking the time to bring it to our attention. Our goal is to deliver a positive experience, and we regret that we missed the mark. We will use the feedback to make us better and to ensure this doesn't happen again.

• C

  Chri S
  1

  This place is a joke. Their secretaries have been horrible and clueless to what they should be doing for the past 3 years. Their loan people aren't coordinated with each other so I have had to re-submit papers multiple times and remind people of what my rate should be at vs what the next person was going to give me. Their tellers are awesome and that's about the only plus to this place besides you being able to get a decent rate on a new car (if they don't forget what rate you should be at). Thats the only reason why I would open another account with these guys ever again.

  Response from the owner

  We're sorry to hear of your negative experience with us, and thank you for taking the time to bring it to our attention. We always aim for a great experience, and we are disappointed in ourselves that it was not met during your interaction with us. We will use this feedback to make improvements and to ensure it doesn't happen again.

• W

  Walter Robeson
  1

  Seriously cant wait to switch my direct deposit from here to an actual bank or better credit union. This place is terrible you can never conduct business no one answers the phone and they require appointments which they can never accommodate your schedule. Time and transactions move to fast in our modern world to deal with their slow and careless actions .... do not do service with them

  Response from the owner

  Thank you for sharing this feedback, and we're sorry for your negative experience. Although it is not an excuse, we were absolutely challenged through the pandemic to keep up with the excellent member service we strive for day to day. Your feedback is important to us, and we will use it to make us better in the future.

• M

  MacAdoo Harrison-Dixon
  1

  The worst bank I’ve ever had to deal with. It’s one thing to have fully automated systems and little operator assistance, but it’s another to have literally nothing at all.

  Response from the owner

  Your feedback is very important to us, and thank you for sharing. We welcome more details regarding your specific concerns, and we will use it to make us better in the future. Please call us at 302.613.5330.

• J

  James Whitby
  5

  Outstanding customer service, friendly staff that goes above and beyond to help your financial needs.

  Response from the owner

  Thank you for your kind feedback.

• T

  Tammie Quinn
  5

  Fast and easy. You can access from anywhere. If you are away from home, you can withdraw money at any Federal credit union.

• D

  Drew Blue
  2

  No one is ever at their desk when you call!