EdFed Sw 304th St, Homestead

EdFed Reviews

• D

  Dali A
  5

  Love the staff and the custom service. Always clean and tidy. Been with this bank for over 10 years and never had a problem! 🙂

• N

  Na'ilah Victoria
  1

  I inquired about getting two documents notarized. It seems the girl at the desk didn’t know the answer. I wanted to know if I needed original documents to obtain a notary. The loan officers or the people at the desks were incredibly rude. She wanted to know what I needed notarized and why. Is this part of how you treat customers? The teller I dealt with told me I could qualify for some summer loan. When I sat down it’s like the guy at the desk just assumed I had bad credit. Incredibly nice tellers… first time dealing with persons at the desk, and both were incredibly rude.

  Response from the owner

  Hello and thank you for your feedback. We apologize for falling short of your expectations. A member of our senior management team would appreciate the opportunity to speak with you and obtain your feedback on how we can improve your experience as a member. Please send us your contact information via email to [email protected] and a member of our management team will reach out to you.

• M

  Mariolga Locklin Starkey
  1

  On Friday, December 18, after lunchtime, I went into this branch of the SFECU to deposit my stimulus check into my Savings account. After signing and handing over the check and my debit card, the teller asked me to remove my mask for "identification purposes" ... To deposit money into MY account? Granted, I might understand this if I wanted to withdraw money. But I was DEPOSITING. I'm writing this review to let people know that you may be required to remove your mask, in an enclosed high-traffic area that does not get disinfected between customers and does not enforce social distancing guidelines with their own customer layout. Because of the fact there is a lot of money exchanging hands, be prepared to have hand sanitizer handy, they had none within arm's reach.

  Response from the owner

  Hello Ms. Starkey and thank you for your review. We apologize for the uncomfortable experience at our branch and for falling short of expectations. We would love an opportunity to speak with you about how we can offer better service to you and the rest of our members. Please send your contact information via email to [email protected] and someone from our Member Experience team will contact you.

• R

  R Robbins
  3

  This would be a great place to bank if it weren’t for the heavy built teller who sits in the middle as is always holding up the line. She’s very inconsiderate with her unnecessary, lengthy personal conversations. She doesn’t even care that the line is wrapped around and the other tellers are helping other customers, she’ll still carry on with the gossip and laughter amongst longtime customers who she has known for a while. I think that’s rude and should be done at another time. We just want to go in and get out as quick as possible... minus the conversation!

• C

  Chocolate Queen
  1

  It use to be a great bank now it sucks the lines are super long especially during the first of the month I suggest more workers during that time but it still remains the same.your credit has to be perfect to get any loans. But the women at the counter are nice.

• G

  Genesis C
  2

  I never had a problem with in person client service but someone just hung up on me after explaining my concerns.

  Response from the owner

  Hi Genesis. Thank you for your feedback. We apologize for falling short of expectations and failing to assist you. We pride ourselves on providing superior member service and would be very grateful for another opportunity to assist you. If you send your contact info via email to our Member Experience team at [email protected], someone will reach out to help you. Thank you.

• S

  Sheryl Weir-Thompson
  5

  Very quiet. The staff is very pleasant and meticulous. So you never run in and out. There is a wait. I would not have it any other way. Excellent customer service is worth waiting for.

• R

  Ronieka Viruet
  1

  Terrible mistake with this bank they allowed someone to go into my account and Overdrew my account I still have to wait 10 business days to see if they are going to give me my money back

• A

  Adry el aldeano
  1

  Really bad experience, and the workers are misinforming the customers. Worst service I’ve ever had in my life, I don’t recommend this bank to anyone.

  Response from the owner

  Hi Adrian, we apologize for the inconvenience you may have experienced. We would like to assist with your concern. Please contact SFEFCU at [email protected]

• K

  King Drippy
  5

  Good bank overall, but it just needs a drive through!

  Response from the owner

  Thank you for your 5-star review!