eCredable North Point Pkwy, Alpharetta

eCredable Reviews

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  Nakiya Nicole
  1

  Don’t sign up it’s a scam. It wouldn’t link any of my accounts I have AT&T internet and AT&T wireless. It gave me an error message that stated I should try again in 24 hours. 24 hours later I try to log in and it wouldn’t allow me to log in at all. There is no real customer service or tech support just a voicemail where no one will ever return you call. I’ll have to dispute the charges with my bank. Find another company do not use this one.

  Response from the owner

  We’re sorry to hear you’re having trouble logging into your eCredable account. It appears you’ve been trying to log in to the wrong eCredable website. We have two sites. One for personal credit, eCredable Lift. The other site is for business credit, eCredable Business Lift. To login to your eCredable Business Lift account, click – https://business.ecredable.com/Login We apologize for the delay in getting back to you. Our policy is to respond to your questions in 24 – 48 business hours. Unfortunately, because of the volume of requests from customers we are trying to help, you may experience slower response times by calling eCredable Care. We are returning everyone’s calls in the order they were received as quickly as possible. The best way to contact eCredable is at [email protected] or LiveChat on the site. Please submit a support ticket regarding your AT&T account so we can better understand your concerns and we’ll investigate it immediately. eCredable Care Ticket - https://business.ecredable.com/FooterLinks/Help/Contact-Us When you attempted to link your AT&T account, AT&T notified us the username or password entered on eCredable was incorrect. The security of your account information is our number one priority. To update your AT&T username and password on eCredable – please use these steps: 1. Sign in to your eCredable Business Lift account, here – 2. On your eCredable dashboard, click the account management icon next to AT&T 3. Click “Update Credentials” 4. Re-enter your AT&T username and password—click Update Credentials 5. Please wait. The eCredable website may ask you to enter a One Time Passcode (OTP), which may be sent to you by text or email. (Please be patient as this may take up to 60 seconds) 6. Please DO NOT refresh your browser or exit the linking process until you receive a confirmation message

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  Paige E
  4

  I personally had an overall good experience -my credit score shot up 33 points in 3 days. I do however think there’s a couple things they should improve on. #1 making sure people are aware of the product they have & what it does. I spent 30 mins talking to a rep trying to clarify if I needed the money mgmt tools to boost my credit when my ecredable acct said they were already reporting. Plus I wasn’t interested in having to do a separate sign up for that. #2 they need to make sure phone reps are readily available. You call & get a voicemail or try to chat and get a VM. I got lucky & caught someone midday. #3 it needs to be clear how long the reporting takes to start! I waited cluelessly for 48 hours until a rep told me it will start the 3rd day. That’s why I was thinking I needed that extra stuff.

  Response from the owner

  That's fantastic. We love to hear your credit scores went up 33 POINTS! We hope this helps you qualify for better rates on credit cards and loans so you can save money. Thank you for your feedback regarding eCredable Business Lift. We take this feedback very seriously and use it to constantly improve our products and services.

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  Michael Sis
  5

  Just got off chat with Mason. It was my second chat session of the day as I just joined eCredable and needed some guidance with account business information (a bit tricky due to my LLC location, registered agent address, business address, and home address). Once that was resolved I proceeded to add utility companies. The first was in eCredable's list of known companies. Still I had to re-enter access information and then it went through okay. Same for the 2nd utility - this time the company supposedly was sending a verification request to me and this paused eCredable's online verification process until I responded. This failed to work, so I went to the utility site and added "keep me logged in" and it was verified. The 3rd utility was not on the list and the process was easy enough to enter the company information. I went through the process and paid the $19.95 charge for manual verification but wondered if it had actually gone through OK since I received a charge card receipt of payment but no acknowledgment of the actual verification. So I re-contacted Mason who checked and said yes, the verification is in process. He also gave me instructions on how to check for previously submitted verifications. All in all it is a great help to have online chat available and I recommend it highly. I give Mason and eCredable an "A" for effort!

• J

  Jil Gyuro
  4

  I was very happy with my experience with ecredable, my credit score went up 93 points! I had a small issue at the end but it was resolved quickly in one phone call.

  Response from the owner

  93 POINTS! That's amazing. We hope this helps you qualify for better rates on credit cards and loans so you can save money. Thank you for choosing for eCredable Lift to be a part of your credit building journey.

• M

  Mainstream Recordings
  1

  Very frustrated. Just signed up and ALREADY having issues with not being able to link accounts. Becareful with these rinky dink credit companies that have horrible customer service. How are yall even in business operating like this??!!

  Response from the owner

  Thank you for your feedback regarding eCredable Business Lift. We take this feedback very seriously and use it to constantly improve our products and services. eCredable Care looked into your concerns, and here are the results of our investigation: Your eCredable dashboard clearly shows you successfully linked 4 accounts to eCredable the same day you signed up for eCredable Business Lift. These accounts are automatically scheduled to be reported to participating business credit bureaus on 6/9/22, which is 4 days after linking your accounts to eCredable. Please check your eCredable dashboard for the updates, and let us know if you have difficulty viewing this information. Also, after reviewing our eCredable Care logs where we record all the support tickets, and live chats we receive, we were unable to find any inquiries from you via any of our support options. If you have any further concerns regarding this matter, please contact eCredable Care - here https://business.ecredable.com/FooterLinks/Help/Support

• S

  Squeaky Toy Records
  5

  I signed up for eCredable 1 year ago and I had no credit file. A year later, my credit score is 745. I'm so grateful for this service, and can't recommend this service enough.

  Response from the owner

  Fantastic! We hope this helps you qualify for better rates on credit cards and loans so you can save money. Thank you for choosing for eCredable Lift to be a part of your credit building journey.

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  Joseph Holmes
  5

  Love using ecredible for business makes it simple to add accounts just in case some aren’t reporting any problems I have gets handle and fixed with a simple email to support it’s not perfect but what is and there price are way better than other companies 9/10 highly recommend

  Response from the owner

  Awesome, Joseph! We understand how many things business owners must worry about daily. That’s why eCredable does everything we can to make it easy for you to report your business accounts on your business credit reports that you deserve to get credit for. eCredable wants to do everything to help business owners raise their business credit scores, especially during these challenging times for small businesses. Thank you for your feedback regarding eCredable Business Lift. We take this feedback very seriously and use it to constantly improve our products and services.

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  James Harris
  1

  Unable to link accounts, also unable to reset my password, tried multiple times to reset my password and waited several days... and counting for a link to help me reset. I do not recommend this app.

  Response from the owner

  Hi James, It appears you’ve been trying to log in or reset your password on the wrong eCredable website. We have two sites. One for personal credit, eCredable Lift. The other site is for business credit, eCredable Business Lift. To login to your eCredable Business Lift account, click – here https://business.ecredable.com/Login

• j

  john cook
  2

  I've been a customer for almost a month and I've yet to have a call answered or returned. Horrible customer service. And I believe they've reported some account information inaccurately. If the service isn't going to help, I'd at least expect them not to make things worse.

  Response from the owner

  Thank you for bringing this to our attention and helping us understand your concerns. eCredable Care promptly replied to your ticket under 8 minutes. Because of the volume of requests from customers we are trying to help, you may experience slower response times by calling eCredable Care. We are returning everyone’s calls in the order they were received as quickly as possible. The best way to contact eCredable Care is through LiveChat on the site or by submitting an eCredable Care support ticket--which is monitored 24/7 and responded to within 24 - 48 business hours. Please check your inbox for further details regarding concerns. If you need additional assistance, please reply to your open ticket. eCredable Care

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  Son'ja
  1

  very frustrating! Although several of my online accounts are listed on their site, the system only allows me to link my phone provider. Error messges populate stating my "credentials are incorrect". I am able to login to all of my online accounts using the same credentials and have even changed the passwords. No one answers the phone and there is no live person on the webchat.They have someone to respond to the reviews on google but noone to assit you with your account. Not sure about this company as of now. I will give it another day for someone to contact me then I'll just dispute the charge with my bank and get my money back.

  Response from the owner

  The eCredable Care team member you spoke to in LiveChat was accommodating and very informative concerning your accounts. eCredable’s policy is to answer your questions within 24 hrs. An eCredable Care team member returned your call and responded to your support ticket within 4 hrs. Please check your inbox for this reply. If you have any questions in the meantime, please get in touch with eCredable Care at [email protected], and we’ll immediately look into any additional concerns you may have. eCredable Care team members are standing by to assist you now. Because of the volume of requests from customers we are trying to help, you may experience slower response times connecting eCredable over the phone. We are doing our best to return everyone’s calls in the order they were received.