Eastern Bank Tremont St, Boston

Eastern Bank Reviews

• j

  jen mcdonald
  1

  The customer service I received was appalling, I moved ALL of my business to rockland trust and they treated me like royalty, I highly recommend moving your business to a company that ACTUALLY values their customers like rockland trust. You won’t regret it.

• B

  Bill King
  1

  The black teller or associate is not that friendly. No say hi or how are you when I come in. It is terribel one. She needs to train to be better a CS associate.

• A

  Andre Chapman
  1

  I am a longstanding customer and I came in for a statement that my account had been paid in full. The service associates did not know what they were doing. One asked the other for advise, but then told me I had to go online and wait 4 business days. I told her that was too long and I need a statement today. She said sorry she cannot help, I asked to speak to someone else and she directed me to wait in front of the assistant manager's office. The assistant manager was on a conference call, but emailed a link to the service associate to share with me, the same 4 day waiting period. As the service associate is telling me this she is closing the assistant manager's office door so I do not disturb her. I left because they could not help me. The customer service is terrible I did not even feel like a customer and I was not given adequate time and assistance from the manager. Her conference call was more important. I went to another Eastern Bank branch and they were able to help me with the statement I needed, they gave me the letter in my hand today, signed. The other branch was attentive to my needs and helped me right away. I left feeling like I was valued as a customer and as I walked out they said congratulations (I had paid off of loan). They were very thoughtful and nice, a service experience I did not get at the first branch. TERRIBLE SERVICE AT TREMONT ST BRANCH. Not up to par. Didn't care enough to pay close enough attention to what I needed to try to help me.

• B

  Ben Fisher
  5

  Torrey was amazingly helpful in helping us promptly obtain a Mass Save Heat Loan. She was super responsive and helped us navigate an otherwise complicated process.

• N

  Nicole Boucher
  1

  Tori was great help to myself and family however the branch manager is very unprofessional and picks and chooses when she wants to service people I recommend tori becoming the branch manager not a young lady who cannot speak to people appropriately

• S

  Stephanie Davis
  5

  The customer service at the Tremont Street branch is superb. Eastern Bank is a wonderful community presence and proves that a large financial institution can do good and do well!

• D

  Diane R.
  5

  I been to 4 different branches around Boston and every teller that I’ve had has great customer service skills. That’s what’s up Eastern Bank!

• J

  Johnivory Wheeler
  5

  The tellers are always helpful and Polite.