Dupaco Community Credit Union W Mullan Ave, Waterloo

Dupaco Community Credit Union Reviews

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  John King
  1

  Been with bank 6 years. The customer service has plummeted the in the last two years. We have had multiple loans with this credit union, all paid off early. Never missed or late on any payments. Today we were blown off by a person at the Logan Ave branch. Going to check into Greenstate credit union.

  Response from the owner

  Hi John, we're sorry to hear your experience has been less than ideal. We appreciate your feedback so we can continue to improve in the future! Thank you for your membership!

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  John Mix
  5

  EDIT: So its been a day since I left a bad review. Dupaco has reached out to me and are helping me rectify the situation. Even if I don't get my money back they are trying to help this time. So unfortunately it took a bad review to find the right people but they are trying. Thank you Dupaco.

  Response from the owner

  Hi John, Thank you for reaching out! We're sorry you're feeling frustrated. Jim at Dupaco will be in touch with you if he hasn't reached out already! Thanks again for letting us know. We value your feedback!

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  James Adkins
  1

  Cedar Falls bank is the only bank that sister Bank to my FirstLight Bank Credit union. The rest of there bank are not. I thank that is Dum‼️ because they say it cast them to much to be a sister Bank.

  Response from the owner

  Hi James, we're sorry to hear that you are having issues accessing your money at FirstLight Federal Credit Union. Dupaco is a part of the CO-OP Shared Branch network which means you can access your accounts at any of the other credit unions that participate in the same network. Please reach out to FirstLight to inquire about future consideration to participate in this great service!

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  Scott Brunson
  5

  Dupaco has been awesome! Their employees are always so knowledgeable and helpful with a smile on their face. Keep up the good work!

  Response from the owner

  Thanks for the review, Scott! And, thank you for your membership!

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  Stephanie Sharar
  1

  After 2 hours on hold for two separate days my issue was not even close to resolved. Not happy and will not continue working with this institution.

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  Jackie Miller
  5

  Great place and Great employees. Anytime I have walked in everyone is always very helpful and very respectful.

  Response from the owner

  Thanks for your review Jackie, we're happy to have you as a member at Dupaco!

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  Patricia Payne
  5

  I love this place very nice employees

  Response from the owner

  Thanks for the review and for your membership, Patricia!