Dupaco Community Credit Union Pennsylvania Ave, Dubuque

Dupaco Community Credit Union Reviews

• S

  Stephen Petsche
  1

  Even during Covid I lost my job last year. They've charged me over $400 in fees and it just keeps going. They used to care about how you felt, now it's just about the money. I fell behind on everything, I still can't pay rent, and am loosing my car. They STILL won't help, they keep calling me about my loans even though I told them I was struggling. I made a payment plan once and when I was able to make a payment to get completely caught up, the next day I fell 1 day behind and they already were calling me demanding money! They've ruined my financial well being. They've charged me so much in intrest and fees it's completely absurd. Probably in 2020 and 2021, I've spent nearly over $900 in fees. Worst bank ever. I'm completely happy at now AIM credit union. They at least treat me like a person.

  Response from the owner

  Hi Stephen, we are sorry that your experience has been less than ideal. We appreciate your feedback so we can continue to improve in the future. A Dupaco staff member will be reaching out to you shortly! Thanks again!

• N

  Nikki McTaggart
  1

  Was a 20 year member with this bank. I emphasize was. I've never been treated so badly in my life. I've been out as trans for multiple years now and after updating them 5 times on the change i still get deadnamed everytime i call in. Then i was forced to get a last minute car load recently and was absolutely raked over the coals. I would have gotten a better rate at a PayDay Loan company. Any heart or soul this credit union used to have is apparently gone. And it saddens me to have to leave

  Response from the owner

  We're very sorry to hear about your experience! We understand how frustrating that can be. We are looking into this so that we can ensure this does not happen in the future. Thank you for your feedback.

• p

  penny morrison
  1

  We have had nothing but problems with dupaco, especially with loans. They couldn't keep that straight and still owe me for unused warranty when i sold my car in march and wont pay back. I later used them for a mortgage, hoping that at least that department knew what they were doing. Nope, wrong! Lindsay in platteville wanted my bf who isnt on the loan even to take care of the paperwork. My realator caught it...ive tried pville and dubuque... theyre just as bad.

  Response from the owner

  Hi Penny, we're sorry that you've had an experience that was less than ideal. We'd like to reach out to you to get more details and see how we could improve. Is it better to reach you via phone or email? Thank you!

• G

  Gaydar Love
  1

  Wow! Covid but STILL charging exorbitant fees. Must be HUNDREDS in fees, for a 60 day delinquency to be $3k. Not my account, but it is my $ and I would like to know how $350× 2 plus insurance is 3,000. Even landlords and assorted insurance companies are giving people a break on late fees and other charges designed to pad their accounts. If you'd told me I was going to owe a total of 5k instead of 2 k I to make fees stop id've surrendered it months ago. If you were a drink you'd be hotdog water

  Response from the owner

  Hi Cheyne, we're very sorry to hear you are frustrated. We'd like to look into what options might be available. Can you please contact our Member Solutions team at 800-373-7600, ext. 208? Thank you!

• V

  Vaughn Recker
  4

  Vary understanding people. Friendly, professional, intelligent. It Makes a persons day when you walk in to a credit union and the employees. greet u with smiles and kind words. Than go above and beyond to help you with any problems / solutions / and questions u may hav

  Response from the owner

  Thank you for the review, Vaughn!

• L

  Lisa Graff
  5

  Dupaco has always been there for all of our financial needs including our home loan, vehicle loans, CDs, business loan, and credit cards. Thank you, Dupaco for always taking the time to explain, reach out to us, and continue to be there for our children's needs as well.

  Response from the owner

  Thank you for your kind words and for being a member of Dupaco! We're happy to be able to serve you and your family throughout your lives.

• R

  Robert Schaaf
  1

  Banksters. This is a co-op credit Union affiliated with my credit union they held a $520 cash deposit for five business days including a weekend in between.

  Response from the owner

  Hi Robert, we understand your frustrations! ATM cash deposit holds are enforced by your financial, not the financial who owns the ATM. We recommend contacting your credit union regarding the hold they have in place for their ATM cash deposits. Please let us know if you have any other questions. Thank you!

• J

  Jessica Bleile
  5

  The staff was amazing to work with in all areas. Very understanding and supportive crew! Love working with Dupaco!

• R

  Ryan kleitsch
  5

  I have had nothing but good experiences working with Dupaco. Friendly employees and very competitive rates. I recommend them to anyone!

  Response from the owner

  Thanks for your review, Ryan, we're happy to have you as a member!

• E

  Eddie Anderson
  5

  Dupaco changed my way of spending I save more now ❤❤❤🤑🤑

  Response from the owner

  That's awesome, Eddie! Thank you for sharing and for your 5-star review. We appreciate your membership. Keep on saving!