Dorschel Nissan Service W Henrietta Rd, Rochester

Dorschel Nissan Service Reviews

• B

  Bob Good
  1

  I recently purchased four new tires and waited 3.5 hours for them to be mounted on my 2018 Nissan Maxima. After they were put on my vehicle, there were marks and scratches on all tires and rims. There still there. Its too bad because the sales department is professional and the parts department was very helpful. I was going to make a complaint formally but they have already wasted several hours of my time. I just won't use them again. I've had two negative experiences with their service department. It is what it is. Overall a very good dealership. Just not the service department.

  Response from the owner

  Hi Bob, Thank you for taking a moment to leave a review and we apologize for the experience you had. You visited our service department roughly 3 weeks ago for a 2 hour and 45 minute service appointment that included tires and alignment. We want to make sure you leave your appointment having had a 5 star visit all around. Tom Wanglien, the Dorschel Nissan Service Manager, is aware of your review and will be reaching out to you shortly. If you have any questions in the mean time, please feel free to contact him directly. He can be reached via email at [email protected] or via telephone at (585) 321-2416. We look forward to improving upon your experience, thank you!

• A

  Amalia Boehmer
  5

  Our service was fast and they were friendly. We ended up needing to get part of our transmission fixed but since it was a known issue with Nissan rogues, it was covered under warranty. They gave us a car for a couple of days while they fixed ours.

  Response from the owner

  Thank you, Amalia, for your wonderful review. We are pleased to hear that you had a great experience with our service team!

• K

  Kari Bullock
  2

  Brought our pathfinder in for inspection and check engine light. They fixed problem with engine light and passed inspection, but cost 400 for everything and dummies didn't punch out month of inspection. Had to wait for another inspection tag. Problem with engine light was minor repair. Overall cost was too high and they clearly didn't care enough to do inspection correctly. Not recommended!

  Response from the owner

  Hello Kari, we are sorry to hear that you do not recommend us. The manager, Chris Menz, has been informed of your feedback and would like to get in touch. We would appreciate it if you could email him more information about your recent appointment to [email protected]. Thank you!

• a

  arthur roe
  5

  Professional and prompt service, will definitely be dealing with them again.

  Response from the owner

  That is so great to hear. Thank you, Arthur!

• A

  Amanda Kowalcyk
  5

  I've always has pretty good luck here. They are consistent with their customer service and they've done a great job with repairs. I feel comfortable coming here and trusting them with my car.

  Response from the owner

  Thanks, Amanda, for sharing your experience! We appreciate your business and are glad that you've found us to be trustworthy.

• A

  Aliyah Binion
  4

  Usually get my service done in a timely and efficient manner. Staff is very accommodating from start to finish. My go to.

  Response from the owner

  Thank you, Aliyah, for the wonderful review! We appreciate you taking the time to let us know that our service team provided great customer service.

• B

  Benjamin Schwab (Student)
  5

  Not only is it a nice experience, but good communication and service. They team works well there and I feel like I know exactly what they are doing and why.....

  Response from the owner

  Thank you, Bejamin, for your review! We are glad that you experienced great customer service and that our team could help you.

• J

  Jose Quintero
  5

  Great place to buy a car and their service department is phenomenal

  Response from the owner

  Thank you, Jose! We're glad we could help.

• J

  JPB 263
  5

  Great work, great service and great people.

  Response from the owner

  Thank you for the review. We are glad that you received some great service on your visit. We look forward to seeing you at your next visit.

• J

  Janell Scott
  5

  In and out. Speedy reliable service

  Response from the owner

  Thank you, Janell! We are pleased to know that you had a great experience with our service team.