Dollar Bank Point Plz, Butler

Dollar Bank Reviews

• J

  Jeremy Schrecengost
  1

  The guy at the branch that claims he's the manager is extremely rude, he kept over talking me when I was trying to explain the issue. Told me I sign saying I agreed to overdraft fee protection which I did however every bank has the right to waive or show leniency for over draft fees that I deposited money into the account the same day to cover as I have several accounts. The guy didn't care about anything I was saying and flat out Said he's not helping me and not going to credit the fees back into the account because I signed saying I allow them. $72 dollars in over draft fees that were covered in less than 3 hours later when i got off work. He needs a reality check. I will be moving all 4 accounts and also my mortgage to another bank due to this guys high disregard for customer service

  Response from the owner

  Jeremy, thank you for bringing this matter to our attention and we apologize for your experience. One of our Regional Managers will be contacting you to discuss the matter further.

• A

  Amber Kaiser
  1

  I talked to Robert guy works in bank about my bank card he saved to me it not my problem and he was not being help full at all last time he told my boyfriend and I he doesn't want make customers unhappy I just need help my bank card and Susan called me and she was complIng I had 10 balance on card and keep treating me saying card got shut off and she told me it was coming yesterday and now I am not getting a new card cause of negative balance and if u work at bank you should treat customers with respect and she keep repeating over and over about balance I have no money or car so my boyfriend has to do she and Robert needs be reported what kind of bank are rude to customers do not tell me its not there problem then why work at bank I want my card terrible service from Robert and Susan terrible people them two I gave you two one star means poor service or don't work at bank if u can't handle jo. Or be helpful all u do stand and give out money

• E

  Eric Douzart
  5

  I'm actually surprised at the service of my local branch employees. They fixed a problem for me before i even had a chance to talk to an agent. I never expected anyone to be that helpful. Awesome crew at Point Plaza in Butler. Thank you.

  Response from the owner

  Thank you for your review, Eric - we are happy to help!

• M

  Mr Jman 47
  1

  I asked question. Bout making a purchase online guy works at the Doller bank is rude he yelled at my girlfriend on phone I spoke to him over phone he was not helpful he was composing bout her not listing when someone upset he has no right yell he needs learn to act his age I think his name john older guy I been with this bank for long time they need treat Slow people with respect I was not happy banks suppose be helpfully and do there job . And card service need pick up there phone not wait long time . Next time he argued I am reporting him . Not putting up with that . Terrible service

  Response from the owner

  We'd like to hear more about your experience - please e-mail [email protected].

• J

  Joshua S
  2

  App does not work reliably; this location’s ATM has not been working on multiple occasions I’ve attempted to use it. Failed to update their phone system to reflect adjusted pandemic hours and operations to clearly reflect operations when last I checked. There have been multiple instances where accessing my account online or via their app fails and is quite frustrating.

• B

  Barry Huffman
  5

  Been with this bank for 5 years+ Pleased with most everything. They always seem to have great bank managers Eric is very nice and helpful. Not really had a bad experience here that's why I still bank here. They treat you like it's your money not there's , unlike some other Banks

  Response from the owner

  Thanks for sharing your experience and for being a loyal customer! We're happy to help with all of your banking needs.

• A

  Ali Wogan
  1

  So many random fees, app always crashes and their ATM is constantly down. There are also not enough convenient banks around. Makes it hard to deposit money when the 1 atm around is down. Update : app, text banking and online banking have been down all day. This is absolutely ridiculous. Dollar bank is awful

  Response from the owner

  We apologize for any inconvenience caused due to the ATM being down earlier this week – it has since been fixed. We’d like to hear more about the app issues you are experiencing so we can help – please call 1-800-828-5527, Monday – Friday from 8 AM – 8 PM and Saturday from 9 AM – 3 PM.

• C

  Carrie Lawson
  4

  Friendly Staff. More patient with customers than what I would be. I like the bank's location. Never had an mishaps like funds going into wrong accounts like I did at Citizens. The only thing is that the app and online banks are temperamental and its easy to get locked out of it.

• F

  Franky Campbell
  1

  The worst branch I’ve ever been in it. The manager is the rudest person I’ve ever spoken to. He would not even take the time out to help when I had questions on my mortgage. Talks over you and treats you with no respect. Sad this is the only branch in butler area. I’ll never be going back in after today’s experience. Some people just shouldn’t be in customer service.

  Response from the owner

  Thank you for your feedback. We have been advised a member of our Branch Support team will be contacting you directly to discuss your concerns further.

• D

  Dustin Klingensmith
  1

  The fees are a little ridiculous. And if you can't make it to the physical building to take care of a fee, expect to pay an extra fee in order to pay off the original fee. Otherwise, it's a pretty standard bank, though the website and mobile app are behind the times.

  Response from the owner

  If you need further assistance, please call 1-800-346-2420, Monday – Friday, 8:15 AM - 8:00 PM and Saturday, 8:15 AM - 4:00 PM.