DLL Old Eagle School Rd, Wayne

DLL Reviews

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  lynn emmerling
  1

  BEWARE: If you are a business utilizing their lease program for a copier - DO NOT CONSIDER THIS COMPANY! Signed a new lease with Copier Fax at the end of existing lease of old machine. Copier Fax for 3 months could not fulfill the "new copier" lease so DeLage Landen has chosen to hold my business hostage for 1 year on an automatic renewal clause with the "old copier".

  Response from the owner

  Hello Lynn, we would like to discuss your experience and determine the best path forward. Can you please send us a direct message with your contract number (found on any invoice) and your phone number or email address? We’ll reach out right away—or if you’d prefer, please contact us via email: [email protected] or by phone at 800 736 0220. We look forward to hearing from you soon. Thank you! Sincerely, DLL Customer Service

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  Tara S
  5

  I waited on hold for a bit. However, that didn't matter once I got to a representative. I spoke with Michael Kennedy and he was by FAR one of the best customer service reps. I have spoken to in a long time. He was professional and friendly at the same time. i wish more were like him. Thank you!

• S

  Sigma Dental Specialists
  5

  very happy with Michael to assist with me on the phone very positive and helpful. made my day go smooth and easy . love it

• A

  Angela Bowman
  5

  I work in the financial department of a private dental practice in Chester County, PA. I called into customer service today because I had a question regarding an invoice. I was assisted by Courtney. She was the most fun I have ever had calling someone about a bill. She was so helpful and patient and funny! We were laughing back and forth. It was a great experience to call a company customer service department and be greeted with such a delightful person. A++++

  Response from the owner

  Good morning Angela, I just wanted to reach out and personally thank you for the review you left for us and your kind words about Courtney. If there's anything I can do to make your experience with us better, or if you ever have a question about DLL products or services, please don't hesitate to email us at: [email protected]. -Chris, DLL Customer Service

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  sally caputo
  1

  This company is so unprofessional. Our small firm leased a printer/copier and they stated that the quality would be professional and replace our need to outsource expensive printing projects. Once we acquired the copier it had numerous problems and we had technicians in our office trying to fix it over and over. They technicians even said that the company refurbishes old equipment and states that it is new. One of our sponsors (a big tech company) told us we could not use documents from this machine for external use because the color is so off that it changes the integrity of their logo. We had to outsource the work again spending thousands. When I called the owner to request that the machine be replaced as we can not use it, he berated me and was abusive and unprofessional. Our CEO called and the same treatment was given to him. The printer has been sitting in our office now for 5 years untouched. They refuse to pick it up and are suing us for over $8K for the remainder of the lease. Bad people, bad products, bad experience.

• N

  Nicole Pearson
  5

  Michael Kennedy was fantastic to work with. He was kind, listened to my concerns and had a solution. I was so impressed! A situation that had started to go south was turned around (thank you Michael) and completely changed my outlook of the company. Fantastic customer service.

  Response from the owner

  Hi Nicole, I just wanted to reach out and personally thank you for the review you left for us and your kind words about Michael. If there's anything I can do to make your experience with us better, or if you ever have a question about DLL products or services, please don't hesitate to email us at: [email protected]. -Chris, DLL Customer Service

• S

  Susan Anderson
  1

  Very expensive and they partner with unreliable service companies like Les Olson Company. This machine at the end of the contract will have costed my company over $18,000.00. AND we can not even get the printer serviced in a timely manner. We are a small company with a print total of less than 5K pages a month. We have at times waited for more than 4 working days to get service on the machine. I just called and they said their response time will be 3 days. Considering my legal options now. The gal that signed the contract was NOT an authorized manager in a position of authority to sign for our company, the service is terrible and Lessee Direct pricing is extremely over priced. ***Also, being an internet marketer I always pay attention to the reviews on companies. Please note some of the indicators on their reviews. 1. The positive reviews almost all have the same type of comment, thanking someone in the organization for their service. 2. Most the positive reviews are all from accounts with less than 5 reviews. 3. pay attention to the average number of reviews for all of the negative reviews. they are definitely NOT dummy accounts. 4. look at the timing of the reviews as well. Not a coincidence that their ratings start to drop and over a months time they get a ton of positive reviews. 5. look at the likes for the negative reviews vs the positive reviews. This verifies that Lessee Direct has a very negative sentiment among it's customers. This company is a scam through and through!

  Response from the owner

  Hi Matt, We value the input of our customers and community members. Your feedback helps us see what we’re doing well, and what we’re not doing so well. We want to do our best to turn your experience around. Please email us at [email protected] to discuss your concerns further. We look forward to hearing from you. -Chris, DLL Customer Service

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  Nancy Seaton
  5

  Michael was very helpful and kept the conversation light and amusing. My task has the potential to become very overwhelming. I am appreciative to anyone who can add a little humor to my day!!!

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  David Arriaga
  1

  Exceptionally horrible customer services from Aisha? Totally rude trying to talk over me with a CS complaint while trying to explain an issue regarding misapplied funds on an account due to an internal issue at DLL.

  Response from the owner

  David, first off, thanks for the feedback, and thanks for your patience on us getting back to you. We want to do our best to turn your experience around. Can you please email your contract number to us at [email protected]? That number can be found on any of your invoices. Just reference this Google message, and we'll reach out to you right away. Thanks again, David.

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  Jason Olsen
  1

  Worst company in history!!!! Avoid this company like the plague!!! I wish I could give no stars..... We had a printer lease that was bought out by these clowns. Not only would they not provide service for our leased device they would not let us out of the contract due to service issues. When our contract finally was set to expire it was auto-renewed with no warning. This was after sending a letter months before asking for the contract not to be renewed. We have been paying 140 dollars per month for a paper weight that does not work and there is no end in sight.

  Response from the owner

  We value the input of our customers and community members. Your feedback helps us see what we’re doing well, and what we’re not doing so well. We want to do our best to turn your experience around. Please email us at [email protected] to discuss your concerns further. We look forward to hearing from you. -Chris, DLL Customer Service