Discover Financial Services Lake Cook Rd, Riverwoods

Discover Financial Services Reviews

• A

  Alexandra Mitrenko
  1

  TO DISCOVER!!! Disgusting attitude towards their customers! To being a goog customer since 2018 completed all requests surveys and made every payment on time. Discover closed my account without any explanation! But, the reason Discover has unprofessional workers, who didn’t checking completed surveys by customers correctly! RESULT: CLOSED ACCOUNT!!! Worst experience EVER!! Never Again!!!! STAY AWAY!

• r

  r3mlap
  5

  I called the service line in hopes of making a payment, greeted by a 7/10 automation service then switched to a 10/10 service rep. she was personable, very friendly, and extremely helpful. Based on this experience i will be recommending to others to use the call line for needed account help.

• A

  Andy Allerdice
  1

  Long time bank and credit card customer. I was sent a notice to use my card at 0% April. I used it and then they froze my account saying they needed two years tax returns! Ya, sure. I have cards with all the top 20 card issuers and a 803 credit score. Never heard of this so bye bye trash bank and credit card company! I closed my accounts and will NEVER recommend them again. Never had a problem untill now. Oh well Citi and AMX treat me good.

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  Wal Cuppernell
  1

  I have had a Discover Card for my entire adult life. I am not in financial trouble nor am I at heightened risk for default but I received notice today that Discover is terminating my account due to credit factors (721 credit score) and inactivity. This closure will probably hurt my credit because it’s my oldest trade line. No matter though, I’ll recover. But Discover will never have me as a customer again for any product. So that won’t recover. How could I not regard an act like that, regardless of the difficulty our country is experiencing right now, as anything but a permanent severing of our relationship? Oh well, I’ll have fun telling this story every time their company gets brought up in conversation.

• N

  N
  5

  It is easy to get customer service on the phone and they have gone above and beyond when I have had an issue. I am loyal to discover from now on.

• B

  Bozena Z
  1

  Employees of Discover disputed the charge made using Discover CC. Giving you time to July 23 they decided to take money sooner.

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  phil medina
  1

  They have a terrible system regarding 'Fraud prevention' and follow up. Placed a complaint with BBB as my i keep getting notifications that another acct. has been signaled as potential fraud (Jan-2020). Yet my I immediately froze my acct. after discovering this. This is now the 3rd fraud acct. opened without my authorization (late Feb) and THEY FAILED TO INFORM ME THE FIRST TIME!!!! The rep assured me there are no other accts opened, (early Feb) i was told this the first and second time i called. Not sure if I ever want to unfreeze. I was a customer for more than 20 yrs

• K

  Kristen Deason
  1

  You guys send my boyfriend an offer for 12%-15% apr and we accept and sign up for a card and you send us the card, but the only problem is that you didn't keep your word and raised the apr up to 19%. Without thinking that would be something that we would like to know before you create the account. It's funny how the apr raised seven whole percent in just a day! And you can't blame it on my boyfriend's credit, he has a 750 credit score. I know, I know... The market changes and you guys have the right to raise apr without first consulting with the customer. Don't you just love how the people who run these companies and make these offers have the right to change their word everytime the wind blows? Without even mentioning it to the effected party... In the real world we call that lying, extortion, price gouging. Did you honestly think we would continue service with you guys after that stunt? No, we had to cancel the card and take the hit against our credit because you can't even be honest. WE, are punished. Not you. So fair, right? And you want to know what is EVEN funnier! You are STILL sending us credit card offers! Almost daily... With a 12%-15% apr! Really -_- Why in the world do you think we would even consider getting credit through you guys, we would pay a 20% apr before we would do that. And we would love to stop being harassed at our home by you guys daily, begging for our business and money. If a homeless person living on the streets begged for money like that, he would go straight to jail. But it's ok when these big corporations harass you for money by phone and mail literally. All. Day. Long. I'm sure there are people out there stupid enough to fall for that type of stuff, but I'm not the one. It's not me.

• S

  Scott Brown
  2

  I was contacted by Discover to come in and interview for a contract role after several phone interviews. They all went well and I went in for the interview. The interview went well, but unfortunately I am not a millennial. Discover seems to discriminate against older workers with experience as they use the contractor role as a test for hiring permanent workers - which is fine. Once they see you would not fit into their long-term plans you are done. It is a shame that Discover like many companies discriminate based on age. It might be a great place to work for college kids or someone looking to 'pad' their resume.

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  jim mc
  5

  Update: account was fixed. Previous message... Cant get the 200 dollar credit for signing up for a new bank account. Then I was told about a new debit card that has nice incentives on it. I have been a credit card user for years and dont need a debt card.