Directions Credit Union Crossroads Pkwy, Rossford

Directions Credit Union Reviews

• M

  Mykie Lee
  5

  I've never had a problem at any of the branches of Directions, and I've been a member for many years. I have rarely been through the drive thru, only when it was mandatory due to COVID. Yes, I had to wait., but I had to wait EVERYWHERE I went. The tellers have always been plenty friendly (I don't need to be their best friend or have a 20 minute discussion on the merits of topic of the day. I appreciate that they do their job and get me out of there.) I haven't had any problems with the bank policies or procedures, deposits or overdraft, hours, etc.

• D

  Duncan Russell (DERPSQUID)
  5

  I have an account here and I go here regularly and I really enjoy their service. The tellers are always helpful and their mobile check deposit only takes about a day to go through. Unlike a bank, they have no fees unless you do something like overdraft your account. I hear some people have issues with the entrance and exit, but the instructions for using them are literally at eye level. I would seriously recommend this place if you are interested in a credit union account.

• C

  Caitlynn Scott
  1

  Extremely rude employees. I called there to inquire about a repossession. They lied and had me call the police at which point I found out the vehicle was repossessed. Then they accused me of screaming at them on the phone. I never in my life screamed at these looney individuals. They yelled at my boyfriend, insulted him, and told him even though he only missed a payment he was out of luck. He paid 23,000 already!!! Rude, rude, rude, unprofessional language, and they are liars! Flat out lie to your face liars. Never!!!

• j

  jorge gallardo
  1

  Originally went to Directions Credit Union, thinking they were going to be better than the average bank. They charged me $25 for a $1 overdraft. Loansharking is 20% or over....Because they are NO better than any bank...they charged me 2500% on a one dollar, they said it's less than what other banks charge. I closed my account after one month with them...They are NOT better than banks, just branded differently! Disappointed in them, and don't try to sign on to their online banking...that will take you a month to do so! It's complicated beyond belief. I will have to stick with my regular bank, they don't charge me ANY fee if I overdraft my bank by $1 PNC.

• M

  Madalyn Leigh
  1

  Rude employees and horrible online banking. I notice money missing all the time and they can't ever keep up on their app. I came from Education Plus in Michigan when they merged with Directions and I would NEVER reccomend Directions to anyone.

  Response from the owner

  Hi Madalyn, thank you for taking the time to leave us a review. Member service is very important to us, and your feedback is appreciated. If you are having trouble with online banking or mobile banking app, please call our contact center at 1-888-508-2228 during regular business hours, and our member service team will be happy to assist you.

• p

  paula hyder
  1

  There is no way to reach a human being over the phone without being on hold for 5 or 10 minutes

  Response from the owner

  Thank you for leaving us a review. Member service is important to us and we appreciate your feedback.

• L

  Lance Smith
  1

  I can never get any satisfaction over the phone...if you actually have to speak vs online transactions...they will not assist...but, on line..sure! Some...not myself...have gotten use to a no contact world.

• D

  Derek Schaedler
  1

  this is the worse credit union ever do not bank with them they deposited my check then put a hold on it and told me it would be available in 4 days not happy but said ok went back 4 days later and they put another hold on it for 10 days!!!! i cant get my own money out and all my bills are going to be late beware do not bank here

• S

  Shania Coleman
  2

  Worst Directions branch around. I’ve never had a negative experience with the credit union until now. Avoid this branch at all cost unless you feel like being disrespected by the “grumpy old troll” Christine.

  Response from the owner

  Thanks for your feedback Shania and our apologies for the negative experience. Marion Sheriff is the branch manager in Rossford. Please give her a call at 419-720-4776 to discuss further. We are always looking for ways to improve our member service.

• L

  Lisa Griffis Tasse
  5

  Joyce was so nice and helpful with our “shared CU” deposit. We are traveling and we’re able to make a deposit to our CU in Florida. Thank you Directions CU for your help!

  Response from the owner

  Glad to hear! Thanks, Lisa, for leaving us a great review!