Directions Credit Union S Reynolds Rd, Maumee

Directions Credit Union Reviews

• K

  Kevin Smith
  1

  Worst bank to deal with. Online access was terminated due to checking issue. Now no longer have access to any of my accounts including savings and vehicle loan. Was told my only option was to pay off my loan and bank with another institution. Tried to set up direct deposit to my savings account and they charged me a bounced check fee when it didn't process. PNC was very happy to have my business.

• L

  Lynda Saneholtz
  1

  It is a Tuesday and I have called the banking center numerous times. I have been getting the message they are busy please hold , was transferred and put on hold. Very frustrated!!!!! They need to hire more help. It is now 3;00 and have tried hourly

• C

  Crystal Cyrus
  1

  All I wanted to do was change my address.Laura the representative there told me that I would need to provide my address on a utility bill or also ID. Or I wont be able to change it. I thought it was very inconsiderate of her and unhelpful for her to say that were my only options when there are more convenient ways to go about changing address which are going online, emailing change of address form or sending by way fax. Just goes to show you they really dont care about there customers. Quick to say "no I cant help and thats it. Crazy thing is another rep gave me the form to send in a fax. Since she told me there were no other options

  Response from the owner

  Hi Crystal, our apologies for the inconsistencies. Member service is important to us and your feedback is very much appreciated. Thank you for taking the time to comment and help improve our service.

• D

  Derek Schaedler
  1

  this is the worse credit union ever do not bank with them they deposited my check then put a hold on it and told me it would be available in 4 days not happy but said ok went back 4 days later and they put another hold on it for 10 days!!!! i cant get my own money out and all my bills are going to be late beware do not bank here

• P

  Persephone Foster
  1

  Came in to set up a new account and Donna was supposed to help me but she made me wait for 15 minutes while she gossiped then when I was finally being helped she had a nasty attitude and told me i could go to the teller to make a new account then lied and told me i needed my birth certificate so i left and called the customer service number and they said i only need an id

  Response from the owner

  Sincerest apologies Persephone. Member service is very important to us and your feedback is appreciated. Please know that we have taken your review seriously and shared it with the appropriate departments to remedy these inconsistencies and member experiences. Thank you again for taking the time to bring this to our attention.

• N

  Natalie Carter
  1

  Will never do ANY banking with this credit union again!

  Response from the owner

  Thanks for the review Natalie, we appreciate your feedback. Please give us a call at 1-888-508-2228 if you would like to discuss further.

• K

  Kym Pfahlert
  5

  Love this branch but online banking is trash

• W

  William Leslie
  1

  Absolutely terrible! They have no clue what they are doing here

• V

  Victoria Allenbaugh
  5

  The best bank in Toledo Ohio u are the best

• D

  Danielle Love
  5

  Love this bank the people are awesome