Diamond Bank Malvern Ave B, Hot Springs

Diamond Bank Reviews

• T

  Tom Cox
  1

  I was recommended this bank by business owner here in Hot Springs. I got the privilege of talking to one Evelyn Bates. This person will not return phone calls you will have to call and try to catch her. After getting all the paperwork that I thought was necessary and I was told that it should work. They told me to drive to the teller I did they handed me a wider papers and told me to sign it I asked them if I could see a banker since I'm new to the area. That was a big mistake. This lady is rude and has no business opening new accounts. I understand you have rules you should obey your own rules. If you don't want people to walk in in your lobby then don't tell him that it is open! Evelyn did call me I called back but guess what no return phone call. Nice way to treat a newcomer to Hot Springs

  Response from the owner

  Hi Tom. We would like to hear more about your experience and see how we can improve any issues in the future. When you have a moment, please email [email protected] with the details of your interaction and the best phone number you can be reached at. Thank you!

• J

  Justin Thor
  1

  I have always had a pleasant experience with the Tellers at Diamond Bank and most of the staff. I will not be using Diamond Bank ever again after dealing with Loan Officer named Cheri Wingo. Absolutely rude and a huge detriment to your company and any of your customers.

  Response from the owner

  Hey Justin, We would like to get the chance to speak with you about your recent experience to see how we could better serve you in the future. Please feel free to reach out to [email protected] with your contact information to further discuss any needs/concerns you may have.

• J

  Joyce Kirk
  1

  It took them four months to prepare re-finance an sit still isn’t right.

• J

  Joan Edwards
  5

  I've been banking here for over 30 years. Small town, friendly, courteous, people, even in a big city. Love the friendly atmosphere.

  Response from the owner

  Thanks for the 5 stars Joan! We love having you as a part of the Diamond Bank family!

• M

  Michael G
  5

  A great Place to Bank. Great service, Great People, curtious service.

  Response from the owner

  Thanks for the kind words Michael!! We are glad to have you as a part of the Diamond Bank Family!

• S

  Stephanie Ann Giroux
  5

  The ladies there are kind and helpful thankyou

  Response from the owner

  Thank you for the 5 star review Stephanie! We love having you as a part of the Diamond Bank family!

• I

  Israel Castillo
  5

  The staff has amazing customer service!

  Response from the owner

  Thanks for the 5 star review Israel! We appreciate you choosing to bank local with Diamond Bank.