Arvest Bank Malvern Ave, Hot Springs

Arvest Bank Reviews

• M

  Mary Francis
  1

  Some of the most uneducated and/or trained bank tellers I’ve ever come across! They mess up my account every time I visit this location. I’m not sure if it has to do with the all male employees? I think corporate needs to look into it.

  Response from the owner

  Hi Mary, we are very sorry to hear that you feel this way. We have shared this information with local management. Thank you for reaching out.

• n

  noah little
  1

  The thing I like about them is their consistency. Go to any branch, any time of the day, and they have three people working - slow, slower, and slowest. Spent 34 minutes in the drive thru the other day, behind only two people. Thought they were doing a mortgage, till I got up and my simple deposit took over 10 minutes. Terrible. Going elsewhere.

• T

  Taylor Gates
  1

  Absolute slowest bank I have ever been to. It's so close to my house, but it's quicker for me to drive to the one on Albert Pike, 10 minutes away, get done in a few minutes, and drive 10 minutes home. 30 minute wait on average to do anything in the drive through here. I wish they would do something. There seems to be a lot of reviews that say the same thing.

  Response from the owner

  Hi Taylor, we're truly sorry to hear this. We would like to connect with you to listen and learn more about this and previous experiences with this location. Would you please send us an email to [email protected] with your name and phone number so we can connect you with our management team?

• P

  Paula Abney
  5

  I Love this Bank!! Everyone is so nice. In all of my adult life I've never been treated so well by a bank before. A few weeks after we opened our bank account with Arvest Bank we received a call asking us if everything was okay and were we having any problems that she could help us with. I was floored! I've never had a bank call to see if we were happy with them. We banked with another bank here in Hot Springs for about 18 years. They never said so much as said boo to us and never ever approved any loans we tried to get through them yet we had no problems getting the same loans elsewhere. I was speaking to an Arvest teller about an elbow injury my husband had one day. Three weeks later when I went through the teller line, that teller asked me how my husband was doing. I was so surprised and touched that she remembered A few months after we set up our bank account we opened an IRA with a small amount. Their Wealth Management person, Kelly treated us with as much respect as I believe he would've treated someone who was investing a lot of money at the bank. After listening to our goals he listed some options for us and went through the pro's and con's of each. I am so impressed with this bank. I wish we had transferred to them years ago.

  Response from the owner

  Hi Paula, We’re thrilled to see this review! But we are even happier to have you as an Arvest customer. Thank you so much for taking the time to rave about our associates at the Hot Springs branch. We will be sure to pass this message along to them. Please let us know if there is anything we can ever do for you!

• T

  Tommy Phillips
  5

  Great service and they make me feel like family every visit. Great customer service and they call me by name. Bravo Arvest. Love the folks there especially Tyler and all the tellers. Bless you.

• A

  Amy Shnaekel
  1

  Every week they get slower and slower. I sat for 30 minutes today. It was to late to drive to another location. There were only two people working with a lobby and drive thoug full.

  Response from the owner

  Hi Amy, we understand that your time is valuable, and we’re truly sorry to hear that you were not assisted in a timely manner at our Malvern Ave location in Hot Springs, AR. Customer service is top priority at Arvest, so we would like to discuss your experience at this location so that we can learn and improve. Would you please send your contact information to [email protected] so that we can connect with you?

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  Patricia Espinoza
  5

  Alex and Luis were amazing and helped so much when my account was compromised.

  Response from the owner

  Hi Patricia! Thank you for the kind words! We are so happy to hear you were pleased with the service from our associates, we will be sure to share this with the team! -BH

• h

  herobrine herobrine
  1

  Miguel Laguna said this Bank blows

  Response from the owner

  We are sorry to see this one-star review. We would like the opportunity to learn how we can earn more stars. Would you please send your name and contact number to [email protected] so that we can listen and learn more about your experience?

• s

  samit darne
  1

  Never do business with their mortgage company

• C

  Chuck Thompson
  1

  I'm waiting in line with nobody hardly in front of me for 30 minutes. Worst location ever !!!

  Response from the owner

  Hi Chuck, we understand that your time is valuable, and we’re truly sorry to hear that you have experienced a long wait before being assisted at our Malvern Ave location in Hot Springs. We would like to discuss your experience at this location so that we can learn and improve. Would you please send your contact information to [email protected] so that we can connect with you?