Desert Valleys FCU E Ward Ave, Ridgecrest

Desert Valleys FCU Reviews

• J

  Jason King
  1

  I have been a member of this credit union since 1990. and I try to cash a check from my inaurance company so I can replace my vehical but they sed that I haven't been with them long enough for them to trust me so even with the letter contact info from my insurance co they still put a min 5 day hold on cashing my check and I missed out on a used vehical I really wanted. they really made me feel dirty and discriminated against for no reason and like I sed I've been a member since 1990 when they were located in trona and mrs. Simons was the person who hopes our new acounts and approved our loans .

• R

  Ronnie Tolbert
  5

  I am not sure where we would be without desert valley Federal credit union. They are reason I got to buy my truck, after the earthquake they helped us put a roof on our home, windows back in the walls, and to actually build back our walls. They know us when we walk through the door. I am truly grateful for the people here. I would not go elsewhere.

  Response from the owner

  Thank you Ronnie! We appreciate you sharing your story.

• I

  Ian Grant
  5

  I have been using this credit union for a few years now and compared to the many other banks and and credit unions I have been with in the past, my experience here has been significantly more pleasant. The associates are friendly, patient and helpful. The rates are all agreeable and your accounts security is clearly well looked after. The only downside is that their tech seems to still be developing. Even then, I make instant transfers frequently and never experience a delay in the availability of my funds. I live up north but refuse to get a new bank because of how well I am treated here.

  Response from the owner

  Ian...Thank you for the kind words. We regularly review these things especially because they give us such good feedback. Your perception on technology is very accurate as it is the area we are continuing to invest in to improve. Please feel free to offer us other suggestions at [email protected]. Thanks!

• K

  Katherine Craig
  5

  Great bank! They truly go out of their way to help! Helped me buy a new car and they gave me a competitive rate! Thanks to all the staff here! Always so nice! (:

• A

  Arthur McCrae
  1

  Beware! Total scam, they advise you to put $25 into a account for "drawings for money ", yet if you try to close that account you will not get the money back. Have another account with them, called about a loan, was told by the so called loan man he would call back in a hour. I had to call him back four times and he never returned my calls. It wasn't until I told whom answered the call the situation. What a joke. Horrible service. Don't waste your money on this place.

  Response from the owner

  Thank you for sharing your opinions. This helps us grow and improve. We apologize that the “Save to Win” program, which has helped members nationwide to save millions of dollars, did not meet your expectations. Based on you warning, I encourage anyone with concerns to visit the www.savetowin.org site for all of the program details.

• d

  diane lucero
  5

  I have no complaints. They have been great for me with all my banking needs. I appreciate all that work there. They get 5 stars from me!

  Response from the owner

  Diane....thank you for the kind words and we will continue to provide you the service you deserve. THANKS!

• J

  Joe Sheridan
  5

  They have helped us get new cars and has a professional team ready to help you out.

• K

  Kaley Banks
  5

  I just started going to this bank. They are amazing here. I highly recommend this place!

  Response from the owner

  Kaley....Thank you so much for the great review!

• E

  Edgar Ramos
  5

  Great service, they go out of their way to help.

  Response from the owner

  Thanks for the great review!

• B

  Brooke W
  5

  Great bank! Very easy to bank with.