Desert Community Bank Phelan Rd, Phelan

Desert Community Bank Reviews

• I

  Irene Reimer-Gentry
  5

  Thank you so much for making time to service my accounts on a busy day. Very much appreciate it, as was the only day we had to have it done. Thanks again.

  Response from the owner

  Thank you for sharing your experience with us, Irene. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• S

  Sign Shop
  1

  Well..... they hold your money I guess. If you work down the hill it is nearly impossible to go into the bank due to their hours unless you want to go in on Saturday. Their ATM machines are ancient. They only give $20's still every other bank is spitting out $5's to $100's now. I happened to make it in before they closed by 15 minutes to open a savings account but it was too close to closing time so they wanted to schedule me an appointment a week later. They charge $5 for non-DCB withdrawls seems every other place is $3.50 They are literally the only bank in this small town. I'm taking my business to a bank with more locations and more convenience. This place is lousy!

  Response from the owner

  Thank you for taking the time to give us your feedback. We understand we did not meet your expectations and would like to learn more about your experience. Please contact us at (888) 248-6423 during the below times so we can better understand the situation and find ways to provide you a higher-quality service going forward. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• A

  A.J. John
  1

  Closed in the the lobby and still blaming Covid when it seems more like they don’t have enough employees. This wasn’t even a protocol peak Covid, they are just being lazy. First time to this bank since I opened an account with DCB and this will now just be very temporary account because they clearly don’t care about their customers and just lie to us blaming it on the pandemic.

  Response from the owner

  A.J., thank you for taking the time to leave us a review. We value our customers' feedback and are working toward making sure you have a more positive experience with us going forward. Please contact us at (888) 248-6423 during the below times so we may discuss your visit. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• d

  diane H
  5

  Needing an account in our rural local area led us to DCB. From the first step into the bank to the completing our opening of an account I felt like we were the most important customers of the day. Stephen Padilla was instrumental in the opening of the account, taking care of each and every step. We were to return the following day to complete a part of our account, Stephen made a point of calling us prior to our return just to let us know that not all information had been received at their branch so we avoided an unnecessary trip to the bank. I'm old enough to say that when we did return I felt that we were at a bank of "old" when we were welcomed not only by Stephen but by the Manager, with nods of hello. I cannot say enough at how comfortable we feel with DCB, with the knowledge of all and the professional attitude of all. Our money is secure and safe.

  Response from the owner

  Thank you for your kind words, Diane. We appreciate you taking the time to share your positive experience with us. Nothing makes us happier than happy customers.

• T

  Tony Lemerond
  5

  Our local bank branch Union Bank is closing. Our only choice in our little town of Phelan is DCB. We aren't very tech savvy and need to open online checking for our business. The DCB branch Manager was very patient and helpful. Hope the future service is as good as our first visits.

  Response from the owner

  Thank you for sharing your experience with us, Tony. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• T

  Tim “NAPALM71” G
  2

  One of the worst Bank branches now. it seems like every time I want to cash a check there is always rules being made and remade. Can't make up their minds to charge or not just to cash a check THAT'S FROM THEIR OWN BANK. Go figure. Glad it's not my bank anymore!

  Response from the owner

  Tim, thank you for taking the time to leave us a review. We value our customers' feedback and are working toward making sure you have a more positive experience with us going forward. Please contact us at (888) 248-6423 during the below times so we may discuss your visit. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• M

  Michael Rinehimer
  5

  Very friendly and line went quickly.

  Response from the owner

  Thank you for sharing your experience with us, Michael. We work hard to provide quality care for you and our customers and are so pleased to hear you had a positive experience with our team.

• C

  Casee Moore
  1

  If you can I'd suggest any other bank, since the only other option in town shut down they have become the worst bank I've ever had!

  Response from the owner

  Casee, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• N

  Nicole Baez
  5

  I'm a first time card holder and I was helped by Steve and he was amazing very helpful and helped me understand everything that I needed he was also very polite and respectful all in all love the service great job.

  Response from the owner

  Thank you for sharing your experience with us, Nicole. We work hard to provide quality customer care and we're happy to hear you had a positive visit with Steve. We will be sure to let him know. It was our pleasure serving you and we hope to see you again soon.

• J

  Joyce Ilves
  4

  We had an account a few years ago and they were always nice but we had to close it for personal reasons. We, are now going to open another account with them! Good service 😀