Deseret First Credit Union Corporate Office & Branch Parkway Blvd, West Valley City

Deseret First Credit Union Corporate Office & Branch Reviews

• D

  Dallin DeMie
  1

  I’ve banked with Deseret first credit Union for almost 7 years. I don’t know why I haven’t left sooner because they are without a shadow of a doubt the most dishonest and difficult financial institution I have ever worked with. I’ve had multiple fees on my car loan I have had to have fixed that would continue to show up after every few months. It took me going to a much higher up and threatening to sue to get them to officially stop adding it. They’d admit it wasn’t supposed to be there, apologize then a few months later the fees would show up again! The car loan isn’t the only one. Multiple times on my credit card and my checking account I have had different charges or fees that were wrong. I wish I could write it all but it would take too long. But overall I realized the bank didn’t make me feel that my finances were secure. Not because it seemed unsecure from the outside but from the inside. They also have awful customer service that is extremely difficult to get ahold of and when they answer it’s a call center. You can’t talk to anyone at the branch and so the typical call center stereotype is filled with people who don’t care too much to figure things out for you. I have 3 others I know who have had similar issues with them. After 2 car loans, a credit card, a personal loan and a checking and savings account with them, I am officially leaving. It’s taking me far too long but it’s been hard with having so much of my bills with them. For an institution that is supposed to be based off of serving the LDS community, they sure are not very ethical. I am so relieved to be leaving them. I will never recommend them to anyone and I am glad to leave them and go back to an old bank of mine that never made me feel nervous about whether they were being honest with me or not. I am filing a complaint with the district attorneys office and hoping to have them looked into. It’s long overdue

  Response from the owner

  Dallin, thank you for your feedback. We work hard to bring our members the best services and lowest costs. We’ll use your input to improve our services for all our members. If there is anything I can do to assist you, please email me at [email protected]. Kindly, Mike

• B

  Ben Bailey
  1

  I pay for an auto loan here. It is automatically drafted on the same day every month from my checking account WITH THEM. Yet every month I get multiple notices that my payment is past due. then every 6 months without fail, they send me a notice that I need to send proof of insurance. I do. Then the next month they charge me for their over priced penalty insurance and I need to fight them on that. NEVER BANK HERE!

• C

  Caleb Gerhardt
  1

  Completely horrible service! Kenzy one of the employees over there super mean and racist! Never go back there guys.

  Response from the owner

  Caleb, thanks for your review. I'm sorry you weren't satisfied. We work very hard to be friendly and helpful. I'd like to understand more about your experience so we can make things better for you and for all our members in the future. Please email details to me at [email protected]. Let's talk soon please! Kindly, Mike

• K

  Krista Vance
  1

  Why does your site say you close at 5:30pm but when we get there at 5:18pm its closed?! Either get with the times and update your sites or stay open till 5:30! We dont have the time for this! Thank God we dont bank with this credit union and only use it to cash checks from people who do.

  Response from the owner

  Krista, thanks for your feedback. The website hours are correct. The main doors on the east side of the building should be open until 5:30. We will follow up to ensure they are. The doors on the west side are an employee entrance. Kind regards, Mike

• E

  Eric Larson
  5

  Awesome credit union! I can tell they have my best interest in mind and want to help me! Highly recommended!

  Response from the owner

  Thank you for your review Eric!

• A

  Aaron Calderon
  1

  Bad administration, don't waste your time and go to a better credit union.

  Response from the owner

  Thanks for the feedback Aaron. Please let me know if there is anything in particular that I can help you with. We would like to understand what happened, make things right, and look for opportunities to improve. Feel free to message us or email [email protected]. Kind regards, Mike