Deseret First Credit Union S River Rd, St. George

Deseret First Credit Union Reviews

• D

  DiAnn Johnson
  5

  I have banked at another credit union for over 20 years. When I made the decision to change financial institutions, it was a big decision for me. Deseret First Credit Union made the transition easy. Shawn was so knowledgeable and helpful with the process. He understands what customer service entails. I’m so glad I chose Deseret First Credit Union.

  Response from the owner

  Thanks for your detailed review DiAnn! We're glad the transition was easy for you. I'll pass along your compliments of Shawn. Let us know when we can help you again. Kindly, Mike

• B

  Bruce Jensen
  5

  Shawn Adams made our car loan SO easy and he got it approved in record time. We are grateful for his professionalism, knowledge and pleasing demeanor. Our experience exceeded expectations!!!

  Response from the owner

  Thanks for your review Bruce! We're lucky to have staff like Shawn to serve you. I'll share your compliments with his managers. We're here for you anytime. Best, Mike

• C

  Chris Warhurst
  1

  Zero Customer Service and Zero listening skills. If no stars were possible that is what I would give them! I had a new business owner needing help so unfortunately I tried to send my client to them. Stacy and Sid are ridiculous! So rude not helpful and out right not interested in helping a new local business person.

  Response from the owner

  Thanks for your feedback Chris. This is unusual as we place such high value on customer service. We want to understand more about your experience to make things right for you and to improve our service for all our members. Please send me additional details at [email protected]. Kindly, Mike

• D

  David Velazquez
  5

  Our experience with DFCU was so smooth and efficient with getting a loan. Maiela was professional in explaining and going over all the paperwork, we've had really great experiences. Thank you!

  Response from the owner

  Thanks for your feedback David! I'll pass along your compliments of Maiela. Mike

• D

  Douglas Mitchell
  5

  Maiela was so very helpful to Doug and I when we needed to set up extra savings accounts. Very kind❤️We loved working with her❤️

  Response from the owner

  Thanks for your feedback Douglas! We're lucky to have Maiela. Mike

• D

  Danton Wetzel
  5

  Shawn was great to work with. He was on top of things I needed to do or sign. He made the process easy. He was also very knowledgeable about the process.

  Response from the owner

  Thanks for review us Danton. I'll share your compliments of Shawn with his managers. We look forward to serving you again. Kindly, Mike

• T

  Tupou Moala
  5

  Maiela at the St George branch helped me with everything I needed. She is the best!

  Response from the owner

  Thanks for your review Tupou! I'll be sure to pass along your compliments of Maiela. Mike

• T

  Tammy Miller
  1

  Took my kitten to the vet. They turned my card off because of fraudulent charges which I had no idea! Since it’s been past 7 days their after hours people couldn’t see what these so called fraudulent charges were. No phone call, no email, no letter in the mail just turned it off. So I’m pulling all my money out and going elsewhere. I’ve never been so embarrassed and humiliated because my card was declined. Luckily my vet clinic has heart and have been seeing other pets of mine for years so they are letting me pay later when I get this mess straightened out!

  Response from the owner

  Hi Tammy, thanks for your review. I’m sorry you had a difficult time. This was a case of a fraud protection having an unintended consequence. We would like to work with you to make things right and also learn from this situation to improve our service for all of our members. Please send an email to [email protected] or message us in Facebook and let us know how we can help you at this point. Kind regards, Mike

• J

  Joseph howard
  5

  She was fantastic!! 10/10 easy, easy to work with fast and smart!!

  Response from the owner

  Thanks for your feedback Joseph! That's exactly what we want to hear! Mike

• J

  Jennica Gardner
  1

  Do not go here. My husband and I were treated like we didn't know anything because we are young. My mother in law said she loved it here and they respected her. Well we went in, talked to Joan, and were treated poorly every time we came in. She acted like she was gifting us with this credit card with a huge limit when I got a better one at my bank, we were just trying to build credit for my husband. Joan would never call us back, we would have to call every other day for weeks for her to get back to us about our loan. We finally got a loan, but quickly ended it. We didn't want to stay here. When we went in to close our account so we could go somewhere else Joan decided to make it her business and watch over the shoulder of the person closing the account while making snotty comments to my husband. We were treated like we knew nothing, like a couple children. She was not professional with us every time we went in. Just do not go here if you are trying to build credit/just starting out or be treated like an adult. ESPECIALLY if you are young.