Delta Community Credit Union Dallas Hwy, Marietta

Delta Community Credit Union Reviews

• Y

  Yan Lombardi
  5

  I had an amazing experience at this location when securing my auto loan. Everyone who I had an interaction with at this branch did everything they could in order to help me and went above and beyond with their customer service. Special thanks to Jordan, he was amazing helping me making sure I could get my loan processed asap.

  Response from the owner

  Thank you for your membership.

• M

  Michael Rann
  1

  We are going through a home equity application which was submitted at the end of January and so far the process has been going nowhere. We submitted all our requested documentation right away and here we are in the beginning of March and the loan just got tentatively approved and are still waiting for an appraisal. I should have listened to my brother in law and went to Credit Union of Georgia, he said they were able to close loan within 30 days. Now we are waiting for the appraisal, fingers crossed we can actually close this application before April.

  Response from the owner

  Hi Michael- We do apologize. Our teams are working extremely hard to process all applications in a timely manner.

• n

  nic parry
  5

  1. Facility was clean & had a modern look/feel. 2. Great experience! Worked with a banker named Cory and he was very knowledgeable and patient. Unfortunately I did not receive the outcome I had hoped for. However, Cory provided some GREAT alternatives that will infact be more beneficial in the long run. I have banked with larger institutions in the past but am glad to now be a member of a credit union and receive a more personalized experience.

  Response from the owner

  Hi Nic- Thank you so much for taking the time to leave a review and for sharing your experience with Corey at our Dallas Highway Branch. We will make sure to pass along your compliments to Corey and the branch manager. We appreciate your membership and look forward to serving you!

• D

  Denicia Hamilton
  1

  Attempted to start the homeownership process with Monica Williams. Unfortunately, my first conversation with Monica was uninformative, short and unprofessional. With this being our first experience with this process, information should've been clarified such as loans that would fit our needs, first time buyer info, etc. We felt rushed and short worded. She didn't have all of my correct personal information and that alone was truly disappointing. My fiancé and I felt baffled and more than frustrated after having to end the phone call abruptly. I've been with DCCU for almost two years. I've been pretty content with the quality of customer service up until now. With that being said, my fiancé and I will continue our search for a different loan officer.

  Response from the owner

  Hi Denicia- We sincerely apologize for your experience. We always strive to provide superior member service and regret to hear that you did not receive that. Your feedback is very important to us and will be shared with leadership. If you would like to speak to someone directly about your experience, please send an email to [email protected] with your best contact information.

• A

  Andy M
  1

  This credit union gave me an appointment to discuss mortgage loan options. After taking the morning off from work, I get to this branch and they tell me "sorry, no one here can help you. Please call this number and take this piece of paper." Now I have to wait a few more days until I get an appointment, hopefully with the right team this time. Not a very professional experience. This information could easily have been given to me when I originally made the call over the phone.

  Response from the owner

  Hi there- We sincerely apologize for your frustrating experience. If we can assist, please send an email with your name and contact information to [email protected] and we will connect you with a representative in our Home Loan department.

• H

  Harold Black
  5

  Very clean and customer service great.

  Response from the owner

  Thank you!

• M

  Mitzi Iha
  1

  I was rushed into a house loan with Kathleen. She gave no personal help or explanations with the whole house buying process. Just filling out forms online, late reply to email and definitely no answer to calls. I was almost locked into a rate but luckily went with prime lending and got a WHOLE point lower!!

  Response from the owner

  Hi Mitzi- Thank you for reaching out, and we regret to hear that you did not have a great experience with our Home Loan team. Your feedback is very important to us, and will be shared with management. If there is anything we can do to assist, or if you'd like to speak to someone directly about your experience, please send an email to [email protected] with your full name and best contact number.

• J

  Jay Money
  5

  I have moved several accounts over to Delta Community Credit Union this past year. I’m very pleased with the customer services, account features, rates, and more. I have no regrets leaving Wells Fargo and Bank of America. When it comes to banks bigger isn’t always better.

• A

  Antwan Woods
  1

  Not pleased with delta we have 4 accounts with them and recently we've had someone stealing out of one of the accounts delta refuses to move the money out of account to one of the others. So pretty much we have to let whoever is stealing from us just do it. Custservice won't move the money so I have to wait till Monday to stop someone from stealing from us. Needless to say Monday morning im moving all 4 accounts to a company more willing to help they customers. If you want access to your money like you should then DONT GO TO DELTA cause it won't happen!

  Response from the owner

  Hi Antwan- Thank you for bringing this to our attention, and we’re very sorry for your experience. We’d like to assist with this. Can you please send an email with your best contact number to [email protected]?

• A

  Andrea Ellis
  4

  Great branch and people. Wonderful customer service. My only complaint is the ATM is out of order at least half the time. Do there is no way to get access to cash without paying a fee at another branch's local ATM