Dane County Credit Union Rimrock Rd, Madison

Dane County Credit Union Reviews

• D

  Dimelo Waterson
  1

  I used to love this location. My partner overdrew her checking account once, and we went in that week to pay the overdraft. Since it was the first time, they even offered to waive the fee. Everything sounded great. Two years later, no letters, no phone calls, it turns out they never processed the payment. Instead, they wrote off and closed her account without telling her. DCCU ruined her credit, took her membership deposit, and made it nearly impossible to get a checking account, all over $80 that we thought we paid. DCCU was supposed to serve disadvantaged members of Dane County. Instead, they destroyed my partner's financial history over an error they made. When we went to the branch in person to deposit a check, they refused to even acknowledge that she had ever been a member; we had to find out the problem through a credit report. Sad to say all the positive interactions we had before were just lip service. At least a traditional bank stabs you in the front.

  Response from the owner

  Dimelo, We’re sincerely sorry to hear about your experiences. We encourage you to contact us at your convenience (608 256-5665 or 800 593-3228, Live Chat at www.dccu.us or email [email protected]) to discuss your particular needs. There may be options we can offer that will hopefully help you.

• F

  Free Negan
  3

  I've been banking with DCCU for almost 15 years. For the most part, they've been wonderful, helping me with loans, and being just good people, but the last year, something has changed. I've applied for two loans in the past year and was told that I would get a response with 24 to 48 hours. Twice now, I haven't heard anything. Absolutely nothing. Nada. It wild be nice to hear if it's a yes or no, but nothing? Was common courtesy dismissed as a service? Is frustrating and deflating.

  Response from the owner

  Thank you for your 15 years of membership! We are so sorry to hear that you have experienced this and are puzzled as to how this might have happened. We want to make it right for you but we can’t find your name in our system. Will you please give our Rimrock Road Branch Manager, Joe, a call at your earliest convenience at his direct line 608-287-1830. Thank you, we look forward to hearing from you.

• N

  Nichole
  1

  Have yet to leave the bank without an error being made. I don’t know what’s worse, the time a teller enclosed bank statements from my child's account which I presented to our mortgage lender, or the time they transferred $4,000.00 of my money into a different members account. Or what about the time they forgot to shut down my debit card when I reported it stolen and charges continued to be applied and they had the nerve to dispute it. Do NOT bank here!

  Response from the owner

  Nichole, we’re sincerely sorry to hear about your recent experiences. Thank you for discussing these over the phone. If there is anything else we can do for you, please reach out. We are using your valuable feedback to help to make service improvements.

• M

  MaryJo Audiss
  5

  Emilio did a fantastic job getting my daughter everything we needed for her. He was professional and efficient. Nice part is they actually care about their customer!!! My go to place to do banking business!! Its worth giving them a call if you need something. Check them out.

  Response from the owner

  Thanks, MaryJo! Emilio is an asset to our credit union and we're glad you got a chance to experience his awesome member service. We're always here for you - and your daughter! :)

• D

  Deadpool Godly
  1

  I was calling to gain information about opening a business account. The representative that answered the phone name was Alyssa . I asked did I need to make an appointment to come in and speak to someone about opening a potential business account. She quickly referred me to try and open it online and that she THINK I can open it online . I then started to ask question about the business account . Ex. What is the cost is their a minimum deposit. How much needs to stay in the account. And she continue to talk about a checking account . So I told her I wanted to be clear your saying that only $5 needs to stay in an account when most business accounts minimum balance is about $1500. She felt the need to raise her voice at me saying it's the same thing . At this point I ended the conversation and let her know that it is not necessary to raise her voice to get her point across. She should make sure that the person understands . Hints: I will NOT be opening a business account there .

  Response from the owner

  We're sincerely sorry you felt dissatisfied with your recent experience with DCCU. We thank you for your interest in a business account and would like the opportunity to make things better by helping you get the right account to meet your expectations. We encourage you to call Amanda directly at 287-1853 to discuss which account would work best for you.

• M

  Melanie Sax
  5

  I've been a member for almost 30 years. DCCU has always been friendly and helpful. The staff is knowledgable and willing to work with me. I feel like I am part of a team to find the best solution for my financial questions. There is real diversity I behind the counter and in their advertising. This is a credit union for real people!

  Response from the owner

  Thank you for your kind words and positive review, Melanie. We are grateful for you long-time membership - it's people like you who truly make DCCU special!

• R

  Rudy M
  5

  Great service! Long time member. Everyone should use a credit union. Costs are lower. Fees are lower. Rates are always competitive. Great student accounts with parent oversight too.

  Response from the owner

  Rudy, thank you for your kind words and this great review! We truly appreciate your long term membership :)

• J

  Jessica Martin
  5

  I love this credit union! I was a member at another credit union and they ended up getting too big, too fast! I felt like a number, not a member. Dane County is perfect. Great rates, fees and membership perks. Everybody is friendly and helpful. I'm not sure where the previous person got charged but there has NEVER been a fee to withdraw money from Dane County. I would recommend everybody try them out.

• N

  Noah Aplin
  4

  Overall I've been really happy with them and the customer service is awesome. However, beware if you try even finding information regarding cancelling an extended warranty with them. You have to fill out a form and mail it or walk it in to them before they will even tell you what your payoff is. The reasoning they gave me was they need my mileage, date of cancellation, and my signature. They already verified me over the phone to start the call. All of the information I need to write (not fill out electronically) I'm able to tell her over the phone right now. I have to trust that they will call me with the refund amount before submitting this form to Route 66. If they don't, they have everything they need to cancel my warranty without my actual approval (because I have to legally approve this with my signature to get a single piece of info). With as much competition there is out there, I'll be refinancing my entire loan with someone else because they can't give me info about a product they sold me. They're about to lose a $35,000 loan because they can't give me info about a $2,000 policy they sold me. Not sure how this makes sense to them, but it is what it is. (Also, for the record, they will sell you this policy as "bumper to bumper with no deductible" but when you get the paperwork the list of (expensive) exclusions is long. Completely the opposite of bumper to bumper coverage. I didn't feel like I was getting scammed, because I've had really positive experiences in the past here. If it was sold as a standard service contract with exclusions, I wouldn't be shopping for a proper warranty.) Buyer beware. ******************** Edited after being contacted by the bank ******************** I was contacted about this issue above and it turns out the person I dealt with was completely misinformed. Ben did the legwork necessary to answer my questions. They apologized profusely and did what they had to in order to keep me happy. I edited this post back up to 4 stars.

  Response from the owner

  Noah, we are sorry you've had an unpleasant experience. We will give you a call next week to see if there is anything we can do to make things better. Thank you.

• K

  K Yang
  5

  I had a great experience with DCCU, the person who helped me was very informative in all that I needed to know and was very nice too. Thanks for making my first time opening an account a smooth and easy process!

  Response from the owner

  Thanks for the positive feedback. Welcome to DCCU, we're so glad you joined!