Dade County Federal Credit Union Nw 9th Ave, Miami

Dade County Federal Credit Union Reviews

• J

  Justo Reinoso
  5

  The costumer service from Malvin Aguiriano a the staff at that branch was above expectations; they serve with a smile and they solve the problem. I had been there couple of times this week with and issue setting up my account and he was very helpful and took his time to get to the bottom of it; they people from the cashier section were also great and with the willingness to help. Least but not less , the guy that was working at the triage desk was kind and directly me to the right person. It was a very pleasant experience and i will recommend this place and their service to anyone. The bank of the people. Love it1

  Response from the owner

  Thank you for the great review. We appreciate you!

• T

  Tony Espinoza
  5

  Ive gotten both of my most recent auto loans with DCFCU and have received so much help from their staff. Daymar was extremely helpful and proactive with everything I needed to make the process secure and painless. Couldn't be more happy with his service.

  Response from the owner

  Thank you for the great review! We appreciate you!

• J

  Janet L
  1

  The only debit credit card that is not allowed to be used to rent a car at an airport is this one. What a horrible experience. Rented a car got to the state and when they swiped my card was told it wouldn't go through. Called the bank and a very unhelpful person simply said well why didn't you call before making the reservation. I did call the car rental place and was told that as long as I had a return ticket from the same airport I would be able to get the car with a debit visa card. How am I suppose to know my credit union blocks car rental because of "high suspicious activity" the heck those that even mean. You need a license to rent a car how is it an easy target for scams. And let me not get into the fact that you can use the card for PayPal, Venmo and Cashapp but not Zelle when scams occur on all the other ones too. Sadly it's time to take my money to another bank after 6 years of banking here

  Response from the owner

  We apologize for your experience. Please be sure we strive to provide our Members with excellent service and attention. To protect your privacy we do not discuss account information on Social Media. If you could please provide your information, a member of our management team will contact you, http://bit.ly/1ujEU0I

• P

  Pedro Castellanos
  1

  Tired of waiting on the phone to speak to D.A.D. Representative your phone service is really BAD.

  Response from the owner

  We apologize for your experience. You can schedule a return phone call using the following link and a DAD representative will call you at the time convenient for you https://dcfcu.as.me/DAD

• D

  Darrin Nicholson
  1

  As a former employee, I can sympathize with the negative reviews. It wasn't a picnic working there either, that's all I'm going to say.

  Response from the owner

  We respect your feedback and wish you the best in your career.

• E

  Elipsis Davis
  1

  Closed my accounts. Nobody had answers. Rep. Laughing in a serious situation. Then her supervisor calls me to question something I "said" rather than as to why I am closing accoint I have had for 5 years. Sent back and forth within the facility just to close my accounts. It is not the bank, but this branch is awful!!! Young and inexperienced individuals.

  Response from the owner

  We apologize about your experience at our Jackson branch. Please be sure that we are committed to providing our Members excellent service. If you would like to address these issues with upper management, please click on the link below and provide us your contact information on our secure web form. http://bit.ly/1ujEU0I.

• A

  Alicia Halberstam
  5

  All the employees are nice, friendly, courteous and ready to help the customers in all their need, some people complain about the time of the services, but they don't relay that the hospital has around 12 thousands employees in main campus and must of the individuals have account in the dcfcu. I'm very happy and content with the services that the dcfcu provide. I have been working at jackson for 26 years and also stay with the credit union, for my part they are good. I recommend my family and friend to join to dcfcu without hesitate. They are guide you all the way.

  Response from the owner

  Thank you for the 5-star review and your kind words, we appreciate you!

• E

  ExtraTheImmortal wolf
  1

  Waited in line 25 mins only 2 tellers and workers inside a little office laughing and joking around and the reps needed an supervisor for an override. This location always slow but the branch on 207th and 441 is the best. In and out!!! They need to learn from that branch!!!

  Response from the owner

  We apologize for the wait and we would like to address your concerns. Please provide us your contact information on our secure form and a member from management will contact you. http://bit.ly/1ujEU0I

• J

  James Payers
  4

  Polite and clear when you have an issue, Did take a bit of time while there where other ppl in the back just talking otherwise it is 5 stars

  Response from the owner

  Thank you for your feedback, we appreciate you.

• K

  Kay Rem
  4

  I love this bank, high security and courteous employees. The bank rep was so informative and nice. Very happy environment. Keep up the good work.

  Response from the owner

  Thank you for the great review! We appreciate you!