CrossCountry Mortgage, LLC Union Park Ctr, Cottonwood Heights

CrossCountry Mortgage, LLC Reviews

• A

  Andrew J. Parker
  5

  I can’t say enough good things about my experience with Cross Country Mortgage. We worked primarily with April and Denise, who were absolutely amazing and nothing less than friendly. They were great with communication and helped make the process go as smoothly as it could have possibly gone. Sending a card when we started working with them and cookies the day our loan was approved was a thoughtful touch as well. Buying a home is a stressful process, but April and Denise helped make it manageable! I highly recommend working with April’s team for your home loan needs, you won’t regret it!

  Response from the owner

  Andrew, thank you for the kind words and great review! We are so happy we could help you and Ashlin get into your home! Congratulations!

• E

  Ed W
  5

  April and her team were nothing short of amazing!! My wife and I had trouble with getting a loan on a second property and had all but given up. We were recommended April from a friend and were not disappointed. She was prompt getting back to us on every call and very thorough. Her processor was very meticulous and made us feel like we had an advocate on our side. They definitely earned our future business forever!

  Response from the owner

  Thank you for the great review Ed. Good to hear of your experience with our team!

• P

  Paige Taylor
  5

  April Tracey and her team went above and beyond to make buying our first home an incredibly easy and straightforward process. They were on top of all emails and quick to respond if we ever had any questions, even outside of normal business hours. I can't recommend April and her Team enough!

  Response from the owner

  Thank you for the great review! We will relay this to April. She is awesome. We appreciate you and your feedback

• S

  Shelle Crookston
  5

  We are so grateful for April, and her team for helping us get our forever home! April always kept us in the loop of what was going on . The market was rough! But, April really put our loan together quick,Lt, and was able to get us i. Our house a few weeks early! The April Tracy Team absolutely works together, and takes such great care of their clients!!

  Response from the owner

  Thank you for the great review Shelle!

• K

  Kathleen Matkins
  5

  Bought a home through April Tracy at Cross Country Mortgage!! Everything went smooth and easy!! Great place to get a loan to buy and refinance! I have worked with them more than once. Would not go anywhere else!!

  Response from the owner

  Thank you for the great review Kathleen! We really appreciate it

• D

  Darren Bolingbroke
  5

  A+ 5 stars for April and her team. I've done a lot of loans and this was the smoothest one yet. Kept me informed, stayed on top of things, and were very detail oriented. Highly recommend to anyone.

  Response from the owner

  Thank you for the great review Darren!

• D

  Drew Pacheco
  5

  April and her team did an excellent job! They came highly recommended and I can say that they did not disappoint. My last experience with a mortgage company didn’t go as smoothly. Thank you!

• j

  jeff rhoades
  5

  My experience with April and her team over the years has been great. Always attentive and gets things done quickly. If you need a loan or refi I would highly recommend her service.

  Response from the owner

  Thanks for the great review Jeff! We really appreciate it

• J

  Jordan Elsas
  1

  I would not recommend Broch Lassig from Cross Country Mortgage. Rather than being transparent with rates and fees, he tried to rush through a Zoom screen share session to convince me that his preferred option was the best. He was also said that Cross Country was the best option because they are local and can execute quickly in a competitive market where national lenders can't meet closing deadlines. However, we had to push back the closing date multiple times because Broch couldn't meet the deadline. He also said that Cross Country holds the loans on its own books. Yet, my loan was transferred to Chase right after closing.

• V

  Valerie Winalski
  1

  I truly have never worked with a more unprofessional company. To give you an idea, I did not have my final amount to wire transfer to close on my house until about 20 minutes before closing. The lack of communication and the continuous issues I had with Cross Country Mortgage were ridiculous. It started with them trying to get a verification of employment from somewhere I never even worked (it was my college, which I clearly stated), then they put the wrong name on the prequalified letter, then they lied to me about what the issue with my loan was (they said it was the HOA transfer fee because they didn’t know about it, but that was in my initial documents I signed with them, so clearly they knew about it), then they were supposed to order a payoff and didn’t even know that they were the ones who were supposed to order it (they blamed everyone and anyone else - continuously asking “who’s going to do this”, when they were the only ones who could do it), and just to top it all off, they called me over a week ago asking for the spelling of the person I wanted to add onto the title, and then when I got to closing, they didn’t even send that information over to the title company. All in all, this was a terrible experience from beginning to end and I would truly recommend working with any other company. I will say, Blake apologized on behalf of him and his team and tried to remedy any way he could, but no apology or actions makes up for the experience that I had. I was so excited to purchase my first home and I can honestly say Cross Country Mortgage ruined the entire experience for me. I am truly just glad it’s over.