CrossCountry Mortgage, LLC E 9th St, Cleveland

CrossCountry Mortgage, LLC Reviews

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  Barbara Bunch
  5

  John Bellak is a great guy that help me get refinance and very professional about his work and helping me get refinance. He answers all my questions and was very up front about everything and how it all work. He is the best and if I could give him (10) STAR I would and more. Thank you, Barbara Bunch

• A

  Ann Lee
  5

  John Bellak at Cross Country Mortgage, LLC takes customer service to a whole new level. Actually, he is in an altitude far above from many Mortgage professionals I have experienced. I have purchased and refinanced several homes in the past. In 2021, great opportunity to refi my current home and after being totally frustrated with several companies (including the company I had been with for many years and who sorely disappointed me), one (1) conversation with John and things were in motion at lightening speed and he was able to get exactly what I wanted done in no time at all. It as such a pleasure to deal with someone who was on top of things. Finally, a real person to deal with and he will keep me as a customer for any future Mortgage needs. Thank you John for putting Customer Service to the top of your priorities. It matters!!

• M

  Matthew Shroads
  5

  The Cleveland CCM office was great to me. My loan office Matt Jezerski made a normally stressful time a very easy and efficient process by communicating effectively and often with us. Made it a very easy process. I would definitely recommend to anyone.

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  Pam Pasquale
  5

  Talk about communication!! Carlie Chepke takes her time with you and makes sure you understand and are comfortable with the loan process. Mortgage financing can be so overwhelming and Carlie makes it so easy! I would highly recommend her for your financing needs.

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  Prem Vivek
  5

  The Cleveland team led by loan officer Samantha Hawk NMLS #2024430, is a great team to work with. Samantha is a thorough professional, impeccable with her communication skills, responsiveness and ownership throughout the mortgage process. Overall it was a seamless experience and not an exaggeration whatsoever.

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  Karina Moreno
  5

  We have been working with John Bellack and he's been great! He's very attentive and available after hours when we have questions. Overall, staff at Cross Country are professional and very knowledgeable.

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  Kristi Morton
  5

  John Bellak - remember the name. I was not having the best experience with CCM until John entered my story line. John zipped up my file, start to finish, in 15 days. He put on his loan officer cape - at least that's what my mind picture has of him still to this day :) - and navigated me through the refi process. There were several hurdles we had to jump through - especially dealing with all the glorious financial issues brought on by Covid. John was honest and didn't feed me lines of "we are almost to the finish line" or "we just need 1 more thing" (101 times). Nope he told me what was needed, what was coming, and if there was a snag - what needed to be done on my end or his end to unravel that snag. CrossCountry Mortgage is wise to have John Bellak to represent them. I'm not a fan of refinancing and the stress that goes with it - but tell you what - I often wish I had a few more homes to refi in order to work with John. Thank you John for your incredible work ethic, humor, and honesty.

• M

  Mike Briggs
  5

  I have had some experience with other loan officers, but Tom Morrissey was a big help - completely awesome and willing to help anyone who needs it. I am thrilled to be one of his clients!

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  Jon Sims
  5

  Mr. Bates, Jr. of CCM was amazing in processing our re-finance. He was accessible, honest, and easy to work with and made this a convenient and simplest of experiences. His professionalism and tenacity help us to complete this process and made it for us to achieve our financing goals. He is truly an asset to CCM and we are forever thankful for his services.

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  Marina Megresh
  5

  Matthew Posner helped me get through the loan process and using the web portal and made things very easy and smooth. Paperwork was easier than i thought and everyone did a great job. I would recommend