Credit Union of Southern California Newport Blvd, Costa Mesa

Credit Union of Southern California Reviews

• M

  Miguel Bono
  1

  DO NOT ATTEMPT TO BORROW ANY AMOUNT OF MONEY FROM THIS CREDIT UNION. Edit: I wanted to add they added an addionational monthly charge without my permission for loan protection. Now I have to write a letter asking them to cancel it. I wish I could give 0 stars. I went to this branch for a small auto loan. The people at the branch were overall very nice and normal. But the loan department that I was sent to was literally a nightmare. They didn’t return my calls for an entire week. I will never, ever, bank or borrow money from these people ever again. I am actively discouraging people I know from doing any kind of business here. I was point blank lied to regarding the auto insurance minimum requirement, and now I’m on the hook to pay to increase it. Do NOT risk doing business here. There are other credit unions.

  Response from the owner

  Thank you for your feedback, Miguel Bono. We're sorry to hear about your recent experience in trying to acquire an auto loan. We strive to deliver exceptional experiences to our Members and it seems we have missed the mark. However, our management team would love to opportunity to make it right and address your concerns. If you're interested in speaking with someone from our team, please email [email protected] with your contact information. Thank you!

• L

  Lynzie Gutierrez
  5

  I absolutely love this location. I was greeted and helped right away, and the process was quick and efficient. The people were very welcoming and professional. They offer coffee/tea/hot chocolate in the waiting area. I was helped by Joseph Rivera and he was wonderful. He was friendly and set up my account with ease. I cannot say enough good things about this place. Great atmosphere.

• O

  Omar Rosales
  1

  I wrote a review in Yelp as well. I took scene shots so they do not try to delete them. Over all, their lending department is not equipped to follow through (especially Melanie).

• K

  Kit L
  5

  Great polite and efficient customer service. Do not enter from loading driveway. You will be wasting time making a U turn out. Enter from Civic Center Drive- 1st photo. Continue in and make a right turn into parking structure and park on this level- 2nd photo. Walk towards the upper level of library entrance. Enter and CU counters are on your left- 3rd photo. You can also enter from lower level of library entrance if you enter from the shopping center- 4th photo.

• S

  Stewart
  3

  On hold for 11 minutes with customer service and still haven't answered. Must be a busy day. Usually answers in two rings.

  Response from the owner

  Thank you for taking the time to let us know about your concerns, Stewart. We strive to provide World-Class Service to our Members and apologize for missing the mark. Your feedback is very important to us and will help us improve for the future. We thank you for your Membership.

• F

  Francis A
  5

  Good customer service! I'll do business again.