Credit Union of Colorado, Central Denver Logan St, Denver

Credit Union of Colorado, Central Denver Reviews

• F

  Frozen Europe
  1

  Absolutely disgusting. They will charge you 6,000$ for the insurance if you even have full coverage but wait the deductible is wrong. I will never finance anything from them again

  Response from the owner

  Hi, it's not clear exactly what you are referring to regarding insurance. Please don't hesitate to give us a call. We're happy to discuss any concerns you may have and come up with the best solution that is right for your specific situation.

• J

  Jim Norman
  1

  I've been avoiding installing the new mobile banking app because I haven't heard anything positive about it. Now I know why. I've been in the Information Technology industry for over 20 years. This is by far the worst, most unorganized, and failed roll out I've ever seen. If I had ever delivered this product, in the manner it was delivered, with obviously little to no user acceptance testing, I would have been fired for sure. After 30 minutes I finally got 'enrolled'. I don't see mobile deposit anywhere. It's the only think I use because I live 1000 miles from the nearest branch. It's probably there somewhere. Or not. Unfortunately I don't have a choice to use this junk or not. Unless I switch financial institutions. Which I'm strongly considering. After being with CUofCO since 1993. Rotten!

  Response from the owner

  Hi Jim, thank you for sharing your thoughts. We have had over 54,000 members enroll in our new Digital Banking platform and we're excited to be rolling out new features throughout the year. While we do not discuss account details in a public space, we do want to address your frustrations with mobile deposit. We value your membership and we invite you to call, chat or email us so that we can review your account and help in any way we can. https://www.cuofco.org/contact-us

• V

  Vivian Voehl
  5

  Their service is night and day from big banks. Are they perfect? No, but they really do work hard for their members and have virtually never been charged ANY fees. You can’t say that at the Big Banks.

  Response from the owner

  Thank you for sharing your experience. We appreciate your membership!

• c

  colleen wendt
  1

  Lobby's closed due to COVID, only 4 locations in the metro have drive ups. So that leaves atms. I had to spend 75 in uber's driving around to 4 DIFFERENT ATMS. Illif, Logan, Ogden locations all the ATMs were out of order. I finally had to drive all the way to parker from Lakewood to withdraw my money. Good lord I'll deal with the big banks fees if it means I dont have to spend all that time and energy trying to get some money out!

• Y

  Younus Alkhalidey
  5

  I worked on this location in 2015 as an armed security guard for about 14 months. Those people are absolutely the greatest people I ever met. I saw them how do they work for the customer's interest very respectfully and professionally. I've been very lucky to work besides those people, I learned a lot from them.

  Response from the owner

  We appreciate your review Younis. It is great to hear that our actions and sentiments are recognized and that you were able to take away our here to help attitude during your time here. We wish you all the best!

• C

  Chris Hildreth
  5

  Love this place, have some of the best rates and some of the best customer service. They have worked with me on plenty of loans and have bent over backwards to get the deal done. Javier Cesepedes is polite, courteous and punctual with appointments. I could not be happier with the service I have received from this credit union. If you are not a member you can sign up by "donating" $10! Well worth it!

• E

  Emma King
  1

  If you're not super wealthy, don't go through them. The mortgage lenders were rude and condescending. We had been pre-approved and already found a house. We were 4 days away from closing when they told us "it's over" without any further explanation. Mariellen literally told us "give up." She then said, "If you had 20% down, there would be no issue." I'm fairly certain they were discriminating against us based on our economic status. My partner and I both have credit scores in the upper 700s and steady employment. Our realtor had never heard of this happening before and they refused to tell her why we were being denied.

  Response from the owner

  Hi Emma, thank you for your review. As an equal housing lender, we make every lending decision based on a fair and equal underwriting process. While we don’t discuss specific account decisioning via online social platforms, it is worth mentioning that in every decision, we consider the best interests of our current and future membership. If you would like to speak to our Director of Mortgage Loan Services for more information about loan decisioning, please don’t hesitate to call 800-444-4816 ext.71611

• S

  Shasta Rogers
  1

  The greediest credit union I have ever had the displeasure of doing business with! I am now stuck paying 160 dollars to have my title released, a fee I was totally unaware of and all the associates I have spoke to are dismissive and basically, "Well, you're on you're own. Not our fault." There is no help to the common person, and will take you for everything you are worth! They will charge you for every little service they have, with no guarantees! Save yourself time, money and aggravation and take your business somewhere else! Tell your family and friends, too!

  Response from the owner

  Hi Shasta, the fee you describe is not associated with any service we provide here at Credit Union of Colorado. We would be happy to speak to you directly and see if we can help in any way. Please don’t hesitate to give our branch manager a call at 303-832-4816 ext. 71011 at your convenience.

• T

  Trevor Andrews
  1

  They refused to make a lobby appointment for me to get a rent check cut instead I had to spend 3 hours plus on the bus to go out to Arvada and stand in the drive through as a pedestrian. Way to discriminate against persons who don't have a car.

  Response from the owner

  Hi Trevor, we’d be happy to cut the check for you via phone request and mail it to you or to your landlord. We offer this solution to all members during the closures due to the pandemic. Please don't hesitate to give us a call to arrange this.

• S

  Shae McGraw
  5

  Very happy with this credit union. Financed my car, and have been friendly when I've called for assistance. I havent had to go in for anything yet, which I think is a great sign that nothing has been messed up on my account.

  Response from the owner

  Thanks you, Shae. We're glad you've had a great experience with us!