Credit Union of Colorado, Cañon City Fremont Dr, Canon City

Credit Union of Colorado, Cañon City Reviews

• C

  Charles Wanner
  5

  The Canon City branch has always been an excellent location, but something happened today that I had never experienced anywhere. The drive thru lines were long and it appeared that the person in front of me was having some sort of difficulty with his transaction, so he was taking a long time. A teller (didn't get her name) came out of the building and went vehicle to vehicle handing out deposit/withdrawl slips to the customers in line in an effort to expedite the lines. This additional effort decreased my wait time considerably! This added effort by the teller should not go unnoticed, I know that it didn't go unnoticed by the members that were waiting in line that she was able to assist! Thank-you for being the best of the best!

  Response from the owner

  This is great to hear, Charles! Thank you for taking the time to share this experience. We are glad that our staff could make your time in line productive! Thank you for your membership!

• W

  William Mize
  2

  We've had good and bad experiences with you folks. We asked for an auto loan and you denied us. You say you want to help your members and their families, we've had a positive account for 2 years, and you denied is a loan for a car. I don't see how this is helping families. We like the people at that branch where we go, we just don't like your false advertisement. It is sad that we have to consider moving our account to a bank that will give us a loan because our bank won't. We are very disgusted. How do you buod credit if you won't help?

  Response from the owner

  Hi William, we appreciate the review. We looked into your application and want to extend an invitation to speak to a Member Advocate about your loan application. While we do not make it a practice to discuss personal financial information on social sites, we do want to assure you that we make loan decisions in the best interest of our membership and the Credit Union. Please don't hesitate to call us to go over your loan application. 800-444-4816.

• B

  Barbara Stoldt
  1

  The online bill pay is pretty bad. It’s brand new and they didn’t build in extended zip codes for mailing. Really. Their delay in sending out payments is unacceptable. It’s more reliable to go directly through your payees than this system. So their bill pay system is NOT a reason to choose them. They automatically provide you with carbon copy checks whether you want them or not; we don’t, we find them annoying. There’s no option. I just had a check by CUOFCO returned from 3 months ago, never cashed. The payee receives payments every other month, why not this one. They can’t explain except to say the payee never cashed it. DUH!! The payee said they never got it. My past positive experiences have been with the payee, not the credit union. It is aggravating to change financial institutions and aggravating to stay with this one.

• D

  Dottie Williams
  5

  This is by far the best bank I have ever had and I I would recommend it to anyone and everyone! They don't make mistakes often but when they do they are quick to fix it! And they are genuinely interested in any situation that affects my family!

  Response from the owner

  Thank you Dottie. We appreciate the feedback and we're happy to serve you.

• C

  Chris Trimble
  5

  Very nice people, I always like to go into the bank instead of the drive-through to build those personal relationships. I have always gotten top-notch service and will continue to patronize Credit Union of Colorado.

  Response from the owner

  Thank you for the excellent review and your kind words. We appreciate your membership!

• M

  Maria Bell
  5

  This is a very good credit union, in and out fast, and phones are answered quickly. And I like the fact that I can just walk in for anything. They are close by. Try them.

  Response from the owner

  Thank you for the kind words Maria!

• a

  andy barrow
  1

  every time i try to log in it says my password is wrong. and i keep a log book with my passwords so i know its not me and this only happens with your website,, and i mean EVERY TIME , now it tells me my account number is wrong, please fix this its been over the last 3 years!!!!

  Response from the owner

  Hi Andy, your account privacy and security is important to us. So that we can help you with specific account login instructions, please call us at 800-444-4816.

• N

  Nona O'Malley
  5

  Very personable, expedient, helpful staff at this branch. Very pleased to be a member.

  Response from the owner

  Thanks for the excellent review, Nona. We're happy to serve our members!