Credit Human | Southtown Financial Health Center S Alamo St, San Antonio

Credit Human | Southtown Financial Health Center Reviews

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  Coco Lopez
  1

  Fraudulent loans given out without verification. Smh. Total trash. Garbage may be a compliment for this bank. You gave identity thiefs $9000 in our name without any verification via credit scores. Wow just wow. When we called to see what was going on, as we don’t even have a bank account with you or even live in the same city, your garbage employee super rude and unprofessional was absolutely useless. Thanks for nothing. I pray no one banks with you. I pray you get shut down for being so liberal with peoples private info and money.

  Response from the owner

  Coco, we would like the opportunity to speak with you and find out more information as to what occurred. Please email us your contact information at [email protected] and someone will reach out to you. -Beth

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  Ralph Prado
  1

  SACU aka Credit Human should be renamed Credit In-Human. I stopped by and was waiting to inquire about opening an account when I watched an elderly lady, I assume was in here late 70's or early 80's, trying to get help at the counter after having stood in line for 45 minutes, along with myself. Once at the counter she requested to withdraw money. However, according to the male customer service agent at the counter, her license had just expired a few days before and for that reason he would not release any funds to her. What I find pathetic is, whether or not the date printed on her license had already passed, the elderly lady was the same customer and obviously with the same name and address, including the same person, who originally opened the account and made the deposits. What was not disputed by the agent is that her driver's license was issued by the State Of Texas and was not a forgery. His single issue was the date, not her face, not her living address. As I watched, I also noticed that instead of redirecting or connecting this client with an account representative sitting at a nearby desk, what the agent did was call over a tall security guard and a manager, then all three returned back to face her down. So, again the rep faces their client and says that they cannot release any funds to her because the date has already passed on her license. There was no compassion, no offers to resolve the issue logically, no alternative options suggested. To cut the story short, the lady looked over and saw the agent who originally helped her open her account some 20 years ago and called her by name, and said "[****]...you know who I am. You helped me open the account. Am I not the same person as shown on the driver's license?" With that said, the agent sitting at the desk simply replied that she was sorry but without a valid license they would not release any funds to her. End of story. Next! So, from seeing how they treat their existing clients, of whom they rely on to have a job, this bank and these people are not the kind of company I want holding my money nor would I recommend. With the technology we have available today to identify people, this bank couldn't or wouldn't take the extra effort to show that customer's are human beings and not simply numbers. By the way, if you work for this bank, don't bother writing a response in order to defend this behavior. I wasn't the lady who was treated badly. Go take care of your client.

  Response from the owner

  Ralph, thank you for taking the time to provide us the details on this interaction. We have our team looking into this matter. Have a great day! -Amanda

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  Marcus Russell
  1

  I have been with them for over forty years. They used to be great, but as time has gone by the have less ATMs, keep using a poor app, they are more distant. I am retired and it is difficult to discuss situations with a human. They are entirely too rigid. On the good side they have one manager at the Blanco office who is a gem.

  Response from the owner

  Marcus, thank you for your feedback, we will provide this information to our team! You can find an ATM near you by visiting our website credithuman.com/Locations. We hope you find this information helpful. Have a great day and thank you for your membership.-Selena

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  John Atkins
  5

  Very handy location with ample parking in the lot nearby. Having to interact with a teller through the electronic machine is a bit weird every time I do it but everyone there is always so nice and I leave feeling good. The inside also features artwork that gets changed out pretty frequently by local artists.

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  Montana Hutchings
  5

  I LOVE this little Credit Union and have been waiting for that personal touch that has disappeared from the world of you and your money. I LOVE the Staff there! I NEVER have left a review for any banking institution before this..THAT"S how awesome the folks at this branch are! Sure, It IS a bank of the future in that some cash transactions are limited - though you can deposit your Paper Dollars, just no change. Bonus bonus? Steel Town Pops is just behind them! Just Sayin'

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  Jesse Lind
  5

  Amazing staff at SACU's new branch south of downtown, they are so helpful and friendly. The branch itself is pretty spectacular too! SACU is using some amazing technology to serve it's community.

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  Javier Solis
  1

  Tried to call in and make a payment on credit card waited over 20 minutes on the phone got tired of waiting and hung up. Very disappointed in the service the last 6 months.

  Response from the owner

  Javier, we apologize for the wait time and are working diligently to improve. To learn about other options for credit card payment please visit credithuman.com/pay. -Amanda

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  Jake Linus
  3

  Banking website is not user friendly. I work for a top tech company and this website feel's like trying to solve a rubrics cube.

  Response from the owner

  Hi Jake, Thanks for your feedback about our online banking. We take your feedback seriously and have shared it with our online banking team to inform future decision-making. Have a nice weekend. - Jeff

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  Christel West
  1

  Worst experience I have ever had buying a car I paid my car off and these ppl are telling me I still have to pay interest rate on something I have paid off don't bank here

  Response from the owner

  Hi Christel, I appreciate you bringing this to our attention. Having spoken to you, we are sharing your experience with our team for future process improvements. Final loan payoff amounts can be seen in online banking by following these steps: https://www.credithuman.com/Help/Account-Loans#how-do-i-make-the-final-payment-on-my-loan Thanks, -Jeff

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  Sandra Sanchez
  5

  Staff is very professional, courteous and always helpful. Great location, easy access.

  Response from the owner

  I'm glad we're always able to be helpful to you. We appreciate you taking the time to give us a five-star review. Thank you for providing your feedback. Have a great week. -Jeff