CPM Federal Credit Union - Augusta St Augusta St, Greenville

CPM Federal Credit Union - Augusta St Reviews

• t

  tee nasty
  5

  Been a CPM member for 12+ years. I have never had an issue with the bank, the employees or any customer service problems. They have always been friendly, helpful, and have gone above and beyond for me.

  Response from the owner

  Thank you so much for your review and your kind words - We certainly will be sharing them with our team here! Have a great week!

• T

  Tracy Pitt
  1

  Horrible customer service from Augusta Rd. Ive been a member almost as long as most of them have been alive and they question my every transaction and do it with a rude unprofessional attitude. My home branch has always been Butler Rd but it is difficult to get to that location most of the time. Hope CPM can offer more locations in the future and customer service training. It is a terrible practice to not offer local branch numbers, you can only call 1-800 number with any questions. Some questions are pertinent to branch specifics. For instance today I want to know if Augusta RD has coin machine and I have to call 1-800 number for rep to tell me they have it but she has no idea if it is actually working. That is a small example of the impersonal service offered here. If you are looking for a local convenient bank with a personal touch, look elsewhere this is not it. If you are looking for good rates, decent services and dont require much in person communication then you will likely be satisfied here.

  Response from the owner

  Good morning. We were so disheartened to read your review. The branch manager will be reaching out to your personally to discuss any concerns you may have. Have a wonderful holiday weekend.

• A

  Ashley Rose
  2

  Nice location but HORRIBLE customer service. I only gave two because the friendly ladies at drive through. Inside the branch sits one woman and man and nobody greets me while they look at me like what do you want. A simple hello, how can i help you, have a nice day etc would be great. I had to ask which one is open and the guy points at the lady never saying anything. The lady looks at me like what now. This was my first time going in and no line or swarm of other customers there. The branch in Mauldin is great with more friendly and helpful staff.

  Response from the owner

  Good morning, Ashley. We were so disheartened to hear you an unpleasant experience. The branch manager was hoping to reach out to you directly. If you would please send your contact info to [email protected]. We would love to talk with you. Thank you!

• D

  Dennis Dickerson
  1

  lousy systems. When you call it hangs up on you. Now they have locked the doors at the front because they say they will protect you from covid. For the record money has more germs than a handshake. I pulled all my money out. Don't trust them. I wish bmw would dump them.

  Response from the owner

  Hello Mr. Dickerson. We apologize for the issues you experienced. Someone will be reaching out to you personally to discuss. Thank you.

• L

  Lyn Miles
  5

  Very friendly and helpful. Handicap and Bicycle parking. Drive thru is conveniently separated from bank building.

  Response from the owner

  Thank you so much for the positive review! We have shared with our team here. Have a wonderful weekend!

• K

  Kala Morris
  5

  Great Customer service! So glad to have one closer to home and convenient location. Always feel welcomed when I walk in.

  Response from the owner

  Thank you so much for your review! We can't wait to share with our team!

• D

  Danyel Durham
  1

  Told me the bank was closed but let another couple go in to get a cashiers check smh won’t be attending that branch anymore ! This happened 03/07/20

  Response from the owner

  Oh goodness! We have passed your comments along to the branch manager at that location and he would very much like to speak with you. Could you kindly contact us at [email protected] at your convenience? Thank you!

• Q

  Q J
  5

  I had really good experience here when I opened an account everyone is very friendly and very informative.

• S

  Shirley Thompson
  5

  I have been with CPM for close to 25 years

  Response from the owner

  How wonderful! We appreciate your membership - and your 5-star review!