CorTrust Bank Main St, Hutchinson

CorTrust Bank Reviews

• S

  Sabina Wallace
  1

  Everyone at this specific building is always crabby and rude. I ask for small things but the way the workers react is that it’s the worlds biggest task. I get it. We all have things we don’t want to do at work. But showing a customer how displeased and annoyed you are with their request is wrong. Does a smile hurt at all? I hate going to the bank closest to me due to the attitude I get everytime I even show my face there. Edina is an amazing location and is probably the only reason I haven’t left this bank yet. But in order to get good service I have to drive 50 minutes to enjoy any banking experience.

  Response from the owner

  Thank you for sharing your feedback with us. We are sorry to hear you didn’t have a great experience with our Hutchinson team. We strive to provide excellent customer service and we missed the mark this time. We invite you to reach out to the Branch Manager at 320-587-8800, to further discuss this matter.

• A

  Abby Koppen
  5

  I refinanced with Luke Klitzke and could not have had a better experience! Everything was clear, quick, and the best rate around. Luke made the process easy and seamless. His direct communication provided clarity and straight forward expectations. 10/10 would recommend.

  Response from the owner

  We are so glad to hear you had a great experience with Luke and will be sure to share your feedback with him. Thank you for choosing to work with CorTrust and for leaving us a review!

• M

  Michael Stowe
  5

  Great small town service from a great bank. I've never had any issues with First Minnesota and Lori and Becky are always so helpful. Despite no longer living in Hutchinson this is still my go to bank. Couldn't be happier and highly recommended.

• V

  Victoria Vanderwert
  1

  After First MN switched to Cortrust, my online banking has been useless, every number im given to call are automated and hang up before any options are given for further help, and i see no point in staying at a local bank that functions out of a different state anymore.

  Response from the owner

  Hi Victoria, We invite you to contact our Hutchinson branch at (320) 587-8800 to discuss your specific experience. Please reach out at your leisure so we can make it right.

• S

  Sue Stanton
  1

  I have no idea why I keep getting “logged out” of my on-line app, it has happened 3 times since the switch to Cortrust and now this time I cannot even get in on the website! I have never heard of another bank that automatically makes you switch your password at their will. Of course every time this has happened it has been on a Friday evening so I get no response until Monday afternoon. Time to switch banks!

  Response from the owner

  Thank you for leaving us a review Sue. We apologize for the mobile banking login complications you've been experiencing and understand your frustrations. A member of our Customer Support team will be reaching out to you directly to address your concerns.

• j

  jay bee
  5

  Would have given them 5 stars. However, a lady who works there recently asked me if I was chasing away all the people in my town bacause a certain street in that town had houses for sale on it. Now I don't know if she realizes this, but there is only one house on that street for sale and the person selling that house happens to be my mother. I suggest that you tread carefully when you decide to make an ad hominem joke about your customer(s), or better yet, just keep your snarky comments to yourself. Next time I WILL speak to your manager, and I WILL close my accounts and TAKE MY BUSINESS ELSEWHERE. Edit: thank you to the owner for your response. I would also like to add that the person I usually interact with at this bank has always treated me with kindness and respect.

  Response from the owner

  Hi Jay, Thank you for taking the time to leave us a review. We are disappointed to hear of your recent experience with our staff in Hutchinson. This does not meet the expectation of customer service we set for ourselves at First Minnesota Bank, and we will be discussing this matter further with our employees to ensure this does not happen again. We apologize for this negative experience, and we hope you will give us another opportunity to provide you with a positive experience in the future.

• m

  mgk
  5

  The best local bank in Hutchinson. Luke did a fantastic job handling our loan! I would highly recommend First Minnesota Bank!

  Response from the owner

  Mgk, thank you for taking your time to leave a review. We consider ourselves lucky to have a lender like Luke in Hutchinson! Thank you for choosing First Minnesota Bank!

• K

  Kerry Bratsch
  5

  Luke was great to work with! Very responsive and answered all our questions! I would highly recommend Luke!! You won't be disappointed in his service!

  Response from the owner

  Thanks for leaving us a review, Kerry. We are so glad to hear you had a great experience with Luke!

• T

  Thomas Fischer
  5

  The Gals at the front desk and drive through have always been helpful,professional and courteous a

• m

  marlies sotres-anderson
  1

  The staff is not friendly, they don't even smile.

  Response from the owner

  Hi Marlies, Thank you for taking the time to bring this issue to our attention. We pride ourselves on offering friendly, professional service to all of our customers, and we are disappointed to hear of your recent experience. We apologize for not meeting our standards, and we are working to resolve this problem to ensure it does not happen again.