Coosa Pines Federal Credit Union James B Payton Blvd, Sylacauga

Coosa Pines Federal Credit Union Reviews

• R

  Randy Knight
  4

  Have had up's and Downs most of the time it's up great service great people.but today my concerns are someone is trying to fraudulent charge.i would love to speak with someone.. but have been on hold called back for almost 2hours understand busy but come on. Like I said as a whole CP is a great Bank sorry vent over have a blessed day.

  Response from the owner

  Hello Randy! I apologize for the delay in returning your call. I am personally going to get your issue before a Member Service representative immediately. Thank you so much for the praise for our service reps! I am sorry that our service today was not what you are accustomed to. We are thankful for the opportunity to make this right. Thank you for your membership, and have a great day!

• F

  Finishline
  5

  This is by far the best bank I have ever used. Everyone is on point including management, tellers and loan officers. They are always there to help me through any transaction. I only wish I could give more then 5 stars.

  Response from the owner

  Finishline, Thank you so much for the wonderful review! We are so thrilled that you have had positive experiences with us, as it is our goal to always provide a 5-star level of service. Please reach out any time you need us. We look forward to helping you with all of your financial needs!

• J

  Janet the HipGyp
  5

  I've had my savings account here for a few years and have had not one minutes trouble. The staff is really nice at every branch I've visited.

  Response from the owner

  Thank you, Miss Janet! We are so happy to have met our goal in providing you with a great experience, and are grateful to you for letting us know. Please let us know any time we can be of service. We look forward to serving you in the future!

• J

  Jennie Gillum
  1

  I was scammed for a pretty good bit of money! I was told to call my bank! I called & the lady that answered was very nice & told me to come talk to member services & she would take care of it! Member service lady told me there was nothing they could do about it! I thought Coosa Pines stood behind this!

  Response from the owner

  Hello, Ms. Gillum! I understand your disappointment with this transaction, as I would be distressed after being defrauded of any amount of money. After investigating, I found that the fraud was not on a Coosa Pines account, debit card, or other service, but on a Venmo® account. Unfortunately, Venmo and other “cash apps” have a policy that even if a fake account was set up ONLY to defraud you, once you have transferred cash to that account, their service to you is complete. From that point they may give you a name and a city for the perpetrator should you choose to pursue the case with law enforcement, but they will not refund your money. You are a valued member, and we sincerely hope that you allow us to continue to serve you. At Coosa Pines, we do stand behind the services we provide, and wherever we have influence we will also stand behind you. Thank you for reaching out to us!

• D

  Deanalyn Reing
  2

  I have never met nicer people in any bank before that is until yesterday. The woman for the home loans was rude, dismissive, and thank God she wasn't the first person I ever encountered when I joined the bank. I definitely would have gone elsewhere if that was the case.

  Response from the owner

  Hello, Ms. Reing, I am very sorry that you had a negative experience when dealing with a mortgage loan officer. We will be addressing this today, and hope that you will give us another opportunity to earn your business. Thank you!

• J

  Jamie Byrd
  4

  Ok i get so aggravated when i have a problem and can't get a live human being on the phone, even when u call tge branch phone number u still get that recording that doesn't have the option to (SPEAK TO SOMEONE), However with that being said I gotta say this is a really good place to do business with, i have had checking accounts with a couple different banks but my husband accidentally overdrawn my account by $1.04, when I finally got to speak to a real live person she said they wouldn't charge me an overdraft fee that when my direct deposit came in it would only deduct the amount overdrawn,... this has never happened at any of the 5 other banks and probably never will Thank u Coosa Pines for NOT being like the others! Now get some direct branch numbers with no prerecorded bs.....im just saying 🤷

  Response from the owner

  Jamie, I have good news and thought of you! We are changing our phone system a bit, and we hope that it will help members get through to us even in busy times. If there is no one available, you'll be able to leave us a message instead of being forwarded to a call center. It's our goal to continually improve the level of service to members like you. Thank you for your membership! We hope to see you soon!

• J

  Justin Vickers
  1

  Horrible loan department. Got the loan for a used car and got behind 1 payment they shut my car off . Then the next day i had 2 car payments in hand asked them to turn the car on to come and pay up the late month and the current they said no! So i called around to get a ride to pay the payments they already had the tow truck guy at my house as i was leaving to make my payments. They had plenty of time to tell him to not pick up my car cause i was coming in to pay up on my car. Never will deal with this bank again and i hope a lot of people see my review and change to a different bank.

• D

  Dawn Hunter
  5

  Love this bank! Tellers are super nice know you when you come in and have had great help with loan department.

• A

  Amy Maddox
  5

  Great staff at the Sylacauga location! They are always friendly and quick! The tellers call me by my first name and are the best!

• K

  Keshia Parker
  3

  Would give 5 stars if I could ever get member services on the phone when I call....lost my debit card and tried to contact them from 4:00 to 4:30 which is closing time and never got the first person on the phone.... absolutely rediculous🤬🤬

  Response from the owner

  Hello Keshia! We apologize that you weren't able to immediately reach a Member Service Representative during that time. We had our IT Manager pull the call logs to find out where your calls were going so that we could address this with our employees, but there were no voicemails left. An MSR will be calling you to help you with your card. Also, the CP CARDCOMMAND app would be a great help to you. With the CARDCOMMAND app, you can lock and unlock your card as well as set spending limits, alerts, and much more. You can find it in the app store under Coosa Pines Card Command. Thank you for your feedback! We'll do our best to improve your experience!