Connect Credit Union S Kanner Hwy, Stuart

Connect Credit Union Reviews

• A

  Aspen Summers
  1

  3 people were open to help. None said hi while I just stood there. I had called first to make sure they could help. Turns out they can't. Honesty don't waste your time, calling or going. They are not trying to work, God forbid you bother them at work. Great customer service! Really guys outstanding!

• K

  Kevin Roberts
  5

  Connect Credit Union is lucky to have Vicky Block! She is absolutely amazing and so helpful! They genuinely care about their members Financial Health and well-being! And take all the time necessary to explain any and all items that you request. I have been with multiple Banks, and credit unions in the past and my wife and I are supremely satisfied with Connect Credit Union and all their services and personnel!

  Response from the owner

  Thank you Kevin! We agree that Vicky is an incredible team member. Thank you for the feedback.

• D

  David Cahall
  1

  If I could rate a negative 5 stars I would, I am not even sure where to start. The people they have working here are so crooked it's unbelievable they are in business. I wanted to refinance my loan after about a year to get a better rate they were offering on auto financing. The branch manager at the Stuart location, Natalie, ensured me this would not be a issue. Upon completion they tried to charge me for "new" gap insurance, as she would not allow me to transfer it. Little did she know when she was speaking with the district manager about my complaint of not paying it, she didn't not put me on hold, I was still on the line, listening to the whole conversation. I kept my mouth shut while her and her supervisor talked and her supervisor advised her that she would be written up if she transferred my gap insurance as they are trained to inform customers that it does not transfer, although with a little reading of the fine print it shows otherwise. Right before she thought she was going to bring me back on the line her supervisor asked her if she had any other questions, that is when I spoke up informing them I was still on the line. Needless to say I was not charged that "new" gap Insurance fee that if I remember correctly was around $400. Just be aware these people are crooked and I would never suggest anyone using them for anything.

• J

  Janeen Fostano
  1

  I can't even believe the lack of humility from this location. An employee went out of her way to come outside and let me know I was unable to use there parking lot. I was simply pulled over in a shady spot in there lot. I wasn't even in a parking spot. I needed a safe cool place to send an email and a few text messages. She said I was taking up space for her customers. FUNNY thing is it was so "busy" that her and another teller could leave the office to come harass me. I wouldn't trust these people with my money!

• M

  Moon Man
  5

  Don't support the BIG BANKS! Support your Community!! Be a part of your local Credit Union!!! Connect is Awesome! You can do everything here that you can at the Big Banks. You are not just a Credit Score at Connect! They look at you as a person and gave me a 2nd chance now I have a 700+ credit score! Thank you Connect =)

• S

  Steven Tsang
  1

  Aweful excuse for a credit union! I’ve never had a bad experience with credit unions until I came across this garbage of a bank. Hidden fees and unscrupulous business practice that messes with customer’s credit. I would never recommend this con of a credit union.

• A

  Ashley Froehling
  1

  Discriminated against me and my family for not wearing a mask. Deeply disappointed in the customer service and lack of individual accommodation for those of us who can’t wear masks or fundamentally do not agree with them.

  Response from the owner

  Hi Ashley, we apologize that your experience did not meet your expectations. Connect Credit Union is committed to the safety and service of our members, our team members and our community. We require masks in all of our branches, as it is strongly encouraged to protect the health of all individuals. We appreciate the help of our community in keeping our branches safe.

• J

  JoAnne Murray
  1

  accommodate your customers rather than see them as opponents, have compassion for the people. be a positive asset to your community and stop treating clients like adversaries.

• C

  CL Collins
  4

  I was so done with traditional banking and they're robbing fees, so I switched over to Connect a few years ago and will never go bank to a bank.

• J

  Jack Krivanek
  1

  Been having nothing but a run around after refinancing a vehicle. They never paid off the other loan.

  Response from the owner

  Thank you for bringing this to our attention. We mailed your payment through USPS with the address you provided us for the lender. USPS redirected the payment and did not deliver the check and we subsequently mailed a 2nd check. At the time, we were still pending USPS to deliver the 2nd check and post this payment to the lender. To resolve this in a timely manner and not rely on USPS, we contacted you to arrange alternate payments and posted the transaction to the lender on August 5, 2020. We were happy to be able to resolve this issue for you quickly and not rely on the postal delivery of the checks.