CommunityAmerica Credit Union N Cosby Ave, Kansas City

CommunityAmerica Credit Union Reviews

• J

  Jerah White
  2

  I've had an account with this credit union for almost 25 years. I currently hold a Mortgage/Credit Card/Money Market/Checking and Savings with them and I've had auto loans as well. It was an amazing institution at one time and unfortunately I often find that it has done nothing but go down hill with its growth and success in the KC market place. Back in the day they would literally remove over draft charges for long term customers with no problematic history. These days they don't pay squat to save money with them and will quickly charge you more than you've made in 2 years on a money market account if you dip below whatever number they have in place. It's just sad how greedy a neighborhood credit union has got. They might be better than the big banks still but there's not much difference anymore. I would be hard pressed to recommend them over another at this point, they are basically the same now.

• T

  Tammy Buford
  5

  The staff here are exceptionally wonderful. My family and I just love Kalya, Jess, and Kathy, they are truly sweet and beautiful women. They always have such a positive attitude no matter the time of day.

• A

  Art Of Stew
  2

  I recently moved to the area, and hoped to find a decent credit union. The ratings and reviews for this particular credit union were highly rated so I proceeded to send in the application to open an account. I've driven to the bank twice in an attempt to open the account in person, only for them to tell me to call the store or, that a membership specialist would contact me asap. I have called four times waiting on the line until the system kicks me off, with no answer, nor was I called as promised. Frankly, I'm very disappointed with my experience.

  Response from the owner

  Hello! We are so sorry for any frustration. That's certainly not the experience we want you to have as member service is extremely important to us. Please feel free to give branch manager Rachel a call at 816.891.6201, so she can learn more about what's going on. -Cara

• S

  Shannon Saluzzi
  5

  I have had better luck here than any bank. The first time I went in there, I sat down and talked with one of the bank officers to open an account and to help me get my credit score up. I walked out of there with a checking and savings account opened and took out a secure loan. This ended up helping me to build my credit back up nicely. Always friendly staff!

  Response from the owner

  Hi Shannon! We love hearing stories like yours! Thanks for being a part of our CommunityAmerica family. We look forward to serving you for many more years to come! -Cara

• L

  Linda KING Shields
  3

  Observed Unfriendlyness to one of their own customers!! Also google maps is confused about this place as an option, plus Hyvee on 64 hwy is only an ATM now.

  Response from the owner

  Hi Linda! Thank you for giving us a rating. Please give Rachel, the manager, a call at 816.891.6201 so we can learn more about your experience. Thank you! -Cara

• P

  Paul Sidwell
  5

  My bank of choice for many years now. Service is great, rates are competitive, and benefits are unmatched for a local institution. Plus free tickets once a year to the T-Bones is a great bonus!

  Response from the owner

  Hey Paul, thanks for reaching out! So glad to hear about your experiences. We value your membership tremendously. Member Appreciation Night at the T-Bones was a blast this year. Hope to see you at the branch soon!

• B

  Brandon Scott
  1

  Good for everything except what you need. Called CACU support ahead of time to ensure I could get an I-9 form notarized. Head over and sure enough they can’t do it. Complete waste of time.

  Response from the owner

  Hi Brandon! We certainly apologize for the inconvenience. Unfortunately, we are not able to notarize I-9 forms which may not have been communicated over the phone. Again, we are so sorry for the miscommunication. We will be sure to share this feedback with our call center team. -Cara

• G

  Gieselle A.B. Fest
  5

  Nice place! Staff is helpful and efficient. It is a beautiful building.

  Response from the owner

  We can’t thank you enough for all the kind words, Gieselle! We pride ourselves in providing above and beyond member service, and our 64th Street team is an excellent example of that. Thanks for being a part of our CommunityAmerica family! -Cara

• K

  Kent Todd
  5

  I am more then peeved that HyVee is closed. It is very convenient to do grocery shopping and banking at the same time. However, it is not their fault. Community America has always reponsed quickly to any concerns I have.

  Response from the owner

  Hi Kent! Thank you for sharing your experience with us. Member service is very important to us. It's our understanding that Regional Market Director, Laura, has reached out to you. Please feel free to give her a call if you ever have any questions. Thank you! -Cara at CommunityAmerica

• M

  Marvette Griddine
  1

  Just left the Parkville location and was passed over for the people behind me. I wasn't asked what I was there for. The people that came in after me was greeted but I wasn't and asked what they needed. ! Was I supposed to go somewhere in the city for help? Very sad about this!! Parkville still needs to get it together. I wont be going back...

  Response from the owner

  Oh no, Marvette! That's certainly not the experience we want you to have. The assistant branch manager, Kimberley, would like to hear more about your experience. Please send her an email to [email protected]. We look forward to hearing from you! -Carynn at CommunityAmerica