CommunityAmerica Credit Union Ne Antioch Rd, Kansas City

CommunityAmerica Credit Union Reviews

• S

  Stephanie Petersen
  5

  Located on the west side of Antioch road (MO) as the South anchor of a long strip mall that includes godfather's Pizza. They have two drive up teller machines that will also act as automatic tellers / ATMs. There is a spacious waiting area and they have two desks inside and four teller stations. Everyone is always super friendly - they always have coffee and you can have your picture taken with mahomes 😄 transactions have been very simple, and the employees are extremely knowledgeable, helpful, and friendly. I've been banking with them for over 20 years. I can't imagine banking with anyone else

  Response from the owner

  Aww, thanks for the love, Stephanie! Our Antioch Annex team (as well as Flatrick Mahomes) will be thrilled to hear your kudos. We're lucky to have your continued loyalty as part of our CommunityAmerica family! -Cara

• A

  AJ
  2

  Been with this bank a little over a year and love it. But lately I’m not liking it so much and have thought about moving banks. Not thrilled that I put enough money on my account to pay my bills and yet somehow it still overdrafts. Rethinking about staying. Maybe it’s time for me to move on and get with another bank.

  Response from the owner

  Hi AJ! Member experience is extremely important to us and we would love to have someone reach out to take a look at your account and learn more about the situation. Please give us a call at 913.905.7000 and a team member would be more than happy to talk things over to see what we can do to make things right. Thank you!

• A

  Anna Guzman
  2

  Super slow to take money out of your account they do it on purpose to overdraft you will be changing banks. Don't recommend this bank unless you want to have problems with your money or business. Get chase or another bank coming from a business owner.

  Response from the owner

  Hi Anna. We greatly apologize for any frustration or inconvenience and can assure you that member satisfaction is our top priority. Antioch Branch Manager, Brenda, would love to speak with you to learn more on your experience. Please give her a call at 816-410-4725 if you would like to discuss further so we can better ourselves and our member experience for the future. Thank you!

• C

  Connie Salazar
  5

  I’ve been with Community America starting decades ago when Farmland Credit Union merged in with CACU! The staff is excellent and helpful. They were there for me when I built an addition onto my house, bought my cars, and besides banking, they now manage my retirement funds. AND they just paid me a $418 Payout. Thank you for serving me all these decades!

  Response from the owner

  Aww Connie, you definitely just made our day! We are downright proud to be your financial go-to in the past and for years to come! Thank you for the 5-star review and thank you for being a CommunityAmerican! -Cara

• S

  Stephanie Hensley
  5

  Every interaction that I have had with any representative has been very pleasant. They have gone above and beyond their job description to assist me from finding flights to business information. Thanks to all of you who work at the Antioch branch! Kudos to you all!

  Response from the owner

  Hi Stephanie! You just made our day! We're downright honored to be your financial go-to and are excited to share your kudos with our Antioch Annex team. Thanks for being part of our CommunityAmerica family! -Cara

• E

  Eric B
  5

  This was my first visit to a CACU branch on the Missouri side of KC. Even though it was very busy at the lunch hour, both lobby and drive-through, the tellers very pleasant, upbeat, and helpful. This made up for the slight wait and lack of more of the common amenities found in the larger branches around town. Because this was my first visit to this branch in this state they did a very good job of confirming my account and deposit history without making me feel like I was just another number. They even made recommendations to improve my interest rates on my long-standing accounts and were willing to make the changes on the spot. Had the wait not been so long and my having to get back to downtown Kansas City (which lacks any manner of CACU presence) I would have taken them up on it. As of mid-2016 this is the closest branch bank with all services (tellers, drive-through, etc.) to downtown and it still takes around most of the lunch hour to make the run. That is NOT the fault of this branch, so I still give them 5 stars.

  Response from the owner

  Hey Eric, we appreciate the kind words and value your membership tremendously. We're consistently working on making the wait times more efficient for our members. Hope to see you again soon!

• J

  JoAnn Schaaf
  5

  I have been banking at CACU for a long time. I have always had good service. Today I was blown away with the exceptional customer service I received from Christina Olesen. I had a problem with Discover taking out a duplicate payment from my account and we kept running into road bocks and she just kept on going until she found a solution that helped me. This by far one of the best examples of customer service I have ever seen in my 59 years of life! Thank you Christina Olesen!

  Response from the owner

  Thank you so much for taking the time to write such detailed review! Christina is truly wonderful. We will be sure to share your comments with her! Thanks for being a CommunityAmerican! ~ Tara

• P

  Paul Newman
  5

  Fantastic Credit Union. Best rates for a car loan I could find in Clay county; I got 2 there. Enough branches and ATM's around to keep you happy. Online banking is adequate. Branches in grocery stores stay open until 7pm, and open on Saturdays! This branch on Antioch has excellent tellers, family atmosphere, cookies and coffee, and even a play area for kids. Just awesome, I would never go to a bank again. Bye bye BofA!

• B

  Bob Redden
  5

  Always great help an support.great doing business with them

  Response from the owner

  Thank you for the 5 star review, Bob! We are lucky to have you as a member!

• D

  Davis Remodeling
  1

  Since the new manager has come in customer service is all but gone. Deposited a check from a commercial customer the 5th one in 6 months and now they decide to put a hold on it or tell me to go get a cashier's check that's written out to my business. I believe the tellers name was brenda but you should be able to identify her by the lack of service. This was the first hold put on any check I have deposited in 2+ years

  Response from the owner

  Thanks for reaching out. We want to hear more about your experience. Please give the branch manager, James, a call at 816.412.4051. Thanks and we look forward to hearing from you! ~ Tara