CommunityAmerica Credit Union S Noland Rd, Independence

CommunityAmerica Credit Union Reviews

• c

  cindy morales
  1

  My mother banked with them since they took over Sears credit union . over 50 years banking with a bank that lets a deceased member account go negative because the IRS says we want our stimulis back. Mommy died 4/5/21 she received her stimulus on 4/7/21 we used the money to pay for her funeral. Now we have to come up with 1100.00 to make her account good. Closing All our accounts out. They should have called before doing this. Not very loyal to their members at all. Not to mention everything I see on website says my mom was eligible for the stimulus. Still alive 1/1/21. So very disappointed in fact.

  Response from the owner

  Hi Cindy. Let us start by saying we are extremely sorry for your loss and sincerely apologize for any frustration or inconvenience in dealing with your mother's accounts. We would love to have someone reach out to learn more and further discuss the situation. Please give us a call at 913.905.7000, or send a secure message through online banking, if you would like to talk this over with one of our team members. Thank you!

• K

  Kisha B
  3

  I have mixed feelings about this institution. I've had my account for 3 years and it's been in very good standing however I am in the process of trying to rebuild my credit and can not get any assistance. I applied for a loan once and a credit card but was told my score needed to be 620. Well I got it to 660 when I needed another car. I decided to use my financial institution and NEVER EVER got a response if it was approved or denied but I sure got a hard inquiry on my report now. Until this day, I haven't received an adverse action letter in the mail either. Another time I called to replace my debit card because the magnetic strip stopped working. I was told to go into any location and one can be printed. Well I just happened to go to the one that doesn't have the machine to print debit cards so the lady put in an order for another one. I waited 3 weeks and never got it but my card sure was cut off. Eventually I did go into a branch that could print one. I did get a car loan with another company and I'm seriously thinking about moving all 3 of my accounts with them.

  Response from the owner

  Thank you for reaching out, Lakisha. Member service is extremely important to us. A member of our management team will be reaching out to learn more about your experience. ~ Tara

• c

  cecelia todd
  2

  Everytime i deposit my government check i havr to wait up to a week and i can't be doing this. I have medication and bills to pay. From now on i will cash my check at Walmart then put the cash in the bank!!! Not happy at all. I need my money!!!

  Response from the owner

  Hi Cecelia! Thank you for reaching out. We shared your review with one of our managers, James. He will be reaching out shortly, if he hasn't already. Thanks! -Cara at CommunityAmerica

• V

  Virginia DeBoard
  1

  The worst. Receive retirement check for the 1st funds are pending. What is wrong with posting this payment when received. This causes late payments to bills and unable to get medication. I realize the longer they hold it in a saving they get the interest but they are hurting the people and won't post till the 3rd.

  Response from the owner

  Hey Virginia, we apologize for any inconvenience this has caused. Would you give us a call when you have a chance so we can learn more? We'd love to catch up. 913.905.7000 - thanks!

• D

  D W
  5

  So I have to be honest if I'm gonna travel to community america this is the one i go to I love all the staff the are awesome!!!! They allways take care of me!!! They deserves 10000 stars!!!!!! A special thank you to everyone that works there ....alot of us customers really apperciate y'all!!

  Response from the owner

  Thanks so much for the love, Dustin! We are downright honored to be your financial go-to and are excited to share your kudos with our Noland Road team. Thank you for being a CommunityAmerican! -Cara

• I

  Iris Rucker
  5

  This is my favorite location! Essence is my favorite banker and she is just so helpful and nice every time I come in.

  Response from the owner

  That's so good to hear! We will be sure to share your review with the 40 Hwy Hy-Vee team and especially Essence. Thanks for being a CommunityAmerican! ~ Tara

• D

  David Anderson
  5

  Great people, great place to bank.

  Response from the owner

  Thank you so much for the 5 stars and kind words, David! We are so lucky to have you as a member.

• D

  David anway
  5

  All of the branches I have ever gone to have been GREAT!! The staff is always ontop of your needs!

  Response from the owner

  That's so wonderful to hear, David! We're lucky to have you as a CommunityAmerican! -Cara at CommunityAmerica

• H

  Holly Peterson
  1

  Terrible service with getting a live agent. Need to change password and locked out!

  Response from the owner

  Hi Holly. We sincerely apologize for any frustration. Please send us a DM on Facebook or shoot us an email at [email protected] with your best contact info and a team member would be more than happy to reach out and get you taken care of! Thank you!

• t

  tyler roberts
  5

  The office at Hy-Vee is awesome!!!!

  Response from the owner

  Hi Tyler. We are saddened to see this one star review and would love to learn more on your experience so we can better ourselves for the future. Please feel free to give branch manager, James, a call at 816.891.6251 if you would like to share more on your experience. Thank you very much!