Community Credit Union Stanley St, Auburn

Community Credit Union Reviews

• J

  Jay M.
  1

  To all the other employees who've been very helpful, I apologize for this 1 Star. To those who treat every customer with an attitude , you do not belong working at a Credit Union or any job that requires customer service skills. Today, I closed my saving acct. at the Auburn branch office. Transferred any funds I had to my other credit union, where I'm always welcomed and feel as a valuable member. I've experienced negative interactions with the same teller. This isn't my first time having an acct. with this Credit Union. Few years ago I gave them a try and another teller was just rude and just trashy customer service. It appears that the younger teller's who work there have been great. I've always felt welcome and appreciated their service. However, I'm not here to insult anyone. Just here to leave my feedback. For the woman, teller #0046, who was rude this morning, if you had bad morning, I'm truly sorry but treating your member with a attitude and unleashing your frustrations was unprofessional. Just maybe, if it was a mic issue, where you couldn't hear me very well, all you had to do was mention, "I'm sorry sir, I am having a hard time hearing you, could you speak up a little more." Just maybe things would of been different. I only came to do one small transaction, to complete a share branching.... I didn't come to cause trouble... I have no desire to make someone's morning bad. But it came to that point.. I'm tired of being treated like I'm not a valuable member and deal with rude tellers (this isn't to those who treated me fairly and with respect, I do thank you greatly). Which is why I closed my acct here at Community Credit Union in Auburn. I'm sure this won't go anywhere but at least I've given my honest feedback for any new customer looking to join.

  Response from the owner

  Thank you Jay for sharing your experience. I'd love the opportunity to speak with you about this situation so we can use your feedback to improve our member service in all our branches. Could you please give me a call at 207-783-2096 x2020 or email [email protected]. I apologize on behalf of our team for the poor experience you had yesterday.

• S

  S Potter
  5

  I have dealt with many different credit unions, and I've never had one that was so consistently helpful & friendly! I have yet to meet an employee who is anything but wonderful, and they have maintained that through a pandemic, which I find amazing. I cannot recommend them highly enough!

  Response from the owner

  Thank you S Potter for the review, we appreciate the kind words and the opportunity to continue serving your financial needs. Stay well!

• j

  j smith
  1

  Slowest service ever almost seems like no one is doing there job. I can't say this more don't try and get a car loan unless you want to wait a week for the vehicle.

  Response from the owner

  Thank you J Smith for sharing this feedback so we can improve our member experience. The Credit Union is working to reopen from a staffing shortage related to COVID and have several new employees on our team that are in various states of training. We apologize if your loan process was delayed, if you would like to share additional feedback to our team please call our VP of Marketing 207-330-3115.

• L

  Lucille Schepers
  2

  The drive thru takes FOREVER! Both locations Lewiston n Auburn. You wait n wait n wait! Finally it's my turn! Then she says " be right with you"! Well of course I'll wait longer, I been waiting this LONG! Then I finally give my information and then it seems like forever for them to process. There should b more than one person at the drive thru window!!!

  Response from the owner

  Thank you Lucille for sharing your experience so we can work to improve our member service. I will be sure our Managers receive this feedback so we can work on efficiency and staffing to better serve your needs.

• c

  carter peck
  1

  Went into this location to exchange the money I had for bigger bills and was told I needed an ID, and an account with them or another bank they do shared banking with. Not very impressed considering any other bank would have just done the exchange without question

  Response from the owner

  Thank you for sharing your feedback. Due to high instances of fraud with large bills and our policy to know and properly identify all those we transact with we were unable to complete your request. Sincere apologies for the inconvenience it caused you today.

• R

  R. Cote
  3

  Wish they where open on Saturday like all the other financial institutions. Wish you could speak with a loan officer in person just like all the other financial institutions.

• B

  Barry Schmieks
  5

  Amazing credit union that can help you with all your financial needs!

  Response from the owner

  Thank you Barry! Our team strives to help each and every one of our members achieve financial wellness!

• K

  Karen Dube
  5

  My favorite bank. Nice employees. Always doing benefit things.