Community Bank, N.A. E Buffalo St, Ithaca

Community Bank, N.A. Reviews

• 0

  00yimme
  1

  Worst banking experience ever. I lived in Interlaken and shortly after opening an account they closed the branch. I moved to Ithaca where there are no ATMs and limited hours of service. Now the branch in Ithaca is closed. On two occasions I've had multiple transactions charged twice. Then remain in pending charges for days at a time. I need a new bank!

• M

  Max Jenquin
  5

  Compared to every other bank I've used, interacting with Community Bank has been a pleasure. If you don't use cash often or if you can make it to the branch during the day (no zero-fee ATMs in town) .then I can't recommend them highly enough. Since they updated their online banking system it's been nothing but smooth sailing.

• T

  The Clarkes
  5

  This is an excellent bank. They service our mortgage and send statements and other appropriate information on time. Their hours are clearly posted. We've always been served effectively and immediately when we've called.

• A

  Adam Coghlan
  1

  The guys in front a great, but literally everything else about this bank is horrible.

  Response from the owner

  Hello Adam, we are sorry to hear about your experience with our Ithaca, NY branch. Customer satisfaction is our top priority, and we’d like the opportunity to discuss this issue with you. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• M

  Megan Ward
  5

  The hour for the Ithaca branch are from 9-4pm Monday- Friday. Also for the phone issue this week we were having a phone issue. Hopefully this helps.

• B

  Brad Helfman
  2

  Horrible hours and worst customer service . Also their app is bad as well . Save yourself the headache and bank elsewhere.

  Response from the owner

  Hi Brad, thank you for reaching out and for bringing this to our attention. Customer satisfaction is our top priority, we appreciate your feedback and will take your concerns into consideration with the Ithaca, NY branch.

• B

  Becky Stewart
  1

  Webpage says open until 6. Get there and door says closes at 4. Lovely. And no one answers phone during business hours

• J

  Janelle Stewart
  1

  I'm not even sure this is a valid business number. I've called it multiple times and it's always busy. No phone tree, no anything.

• S

  Sk8 Friendly
  1

  No ATM available, closes before work gets out

  Response from the owner

  Hi there! Thank you for reaching out to share your feedback with us. We sincerely apologize for your experiences with our Ithaca branch. We’d be happy to connect you with a branch manager if you’d like to discuss this further. Please reach out to us at [email protected] with your phone number and availability. We look forward to hearing from you.