Community Bank, N.A. Main St, Towanda

Community Bank, N.A. Reviews

• J

  Jordan krudup
  2

  Use to be a decent bank to bank with but at this point I'm so ready to find a new banking institution to do business with. Don't get me wrong most of the community Bank workers are kind and try to be helpful but what they try and what they do are different things I've had different banking needs over the last few months that I've needed assistance with and they're never helpful in the situations I've needed lately to the point I'm ready to switch institutions.

  Response from the owner

  Hello Jordan, we are sorry to hear about your experience at our Towanda, PA branch and appreciate that you brought this to our attention. Customer satisfaction is our top priority, and we’d like the opportunity to connect you with a member of our customer care team to further discuss your concerns. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• C

  Cody Wiggins
  1

  Had my acc for years, they've had my SSN wrong the entire time... with a copy of my SS card ON FILE. IMPOSSIBLE to moves funds without 3 hour circus calls. If you're not inside the bank itself, nothing will be done for you.

  Response from the owner

  Hi Cody, we are sorry to hear about your experience at our Tonawanda, PA branch and appreciate that you brought this to our attention. Customer satisfaction is our top priority, and we’d like the opportunity to connect you with a member of our customer care team to further discuss your concerns. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• P

  Paula C
  1

  I have seen the Towanda bank manager handle many situations with customers very rudely. She acts as if she is the dictator of the bank. She makes decisions with the reasoning of because I can mentality. I have even heard her say if you don't like my decision you always find yourself a new bank. The only people I have seen her be nice to are good looking young men.

• B

  Bonnie White
  1

  A teller in this bank gave $840 to someone else who had the same name as the heir of my account without a withdrawal slip, check book etc. or death certificate as I am not dead. And the attitude of the bank no big deal!!! My branch is in Palmyra NY. Very scary. Money should be safe in a bank. If I had not caught it I would have had bounced checks all over the place and someone else would have my money.

• l

  lottie walters
  1

  I highly recommend if you are looking for a good bank that you do not chose the towanda community bank as they are very rude and inconsiderate they will not work with you when they are the ones that made the mistake!! Shannon Sibley is the only pleasant one there and she is a teller or problems would be solved the right way!!

• A

  Austin Krudup
  2

  The workers are the nicest people you’ll ever meet, but they’re closed more than they’re open anymore. Can’t even count how many times I’ve wasted trips over to this bank just to pull up and see a closed sign in the window.

  Response from the owner

  Hi Austin, the health and safety of our community, employees and customers remains our top priority and at times, our Community Bank, N.A. branches may be closed as a precautionary measure, due to staffing challenges or for other reasons. We apologize for the inconvenience this temporary closure has caused our valued customers and we appreciate your patience. Our customers may use our ATM or online and mobile banking options for safe, secure access to their accounts while they wait for our drive-thru to reopen. Our digital banking tools provide 24/7 account access and the ability to transfer funds, check account balances and activity, pay bills and more.

• D

  Dayton Cote
  5

  Have been with them for years and I have nothing to say but good. Highly recommend the bank to others, very friendly people and easy to work with.

• R

  Rick Newton
  5

  Love this first bank that always greeted me by my name every time I came in the tellers always are willing to listen to my problems