Community Bank, N.A. E Lackawanna Ave, Olyphant

Community Bank, N.A. Reviews

• D

  Domenique Siracusa
  1

  WORST COMMUNITY BANK IN THE AREA!! The worst customer service! They do not even Acknowledge you. They seem to only say hi to customers they know. They are so rude I will definitely be driving out of my way just to go to the Jessup Branch. I never had a problem with them. It’s every single time I go to this branch they so SO RUDE. It’s like they give or take your money and “goodbye”. I definitely don’t bank happy at this branch. I am going to open an account back up at Fidelity Bank because they were always so nice!! If you go to this one, stop!! They are bitter ladies at this one!

  Response from the owner

  Hello Domenique, we are sorry to hear about your experience at our Olyphant, PA branch and appreciate that you brought this to our attention. Customer satisfaction is our top priority, and we’d like the opportunity to connect you with a member of our customer care team to further discuss your concerns. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• E

  Eric Krisler
  1

  Was told she'd get back to me on the 23rd. It's now 1 hour away from closing on the 24th. I called felt like I got a lecture "she just got back she'll get to you". 1 simple Email would be nice to show they value their customers. Not even that.. Been with this bank for 2 decades and recently started to "try" and get a few dollar loan. Ya swear I'm asking them for their last $20 bill to spend on booze or something. Strongly considering pulling out

  Response from the owner

  Hi Eric, we are sorry to hear about your experience at our Olyphant, PA branch and appreciate that you brought this to our attention. Customer satisfaction is our top priority and we’d like the opportunity to connect you with a member of our senior management team to further discuss your concerns. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• A

  Anthony Lyon
  5

  I`m not sure about the bank but I'm pretty sure that the doors are locked up and the driver throw and drop off box is the only thing open for right now because of safety

• J

  Janice Soto
  1

  Worst Bank EVER!!! Find another bank they are HORRIBLE !!!!! Their customer service are just as bad

  Response from the owner

  Hi, Janice. We’re sorry to hear that you’ve had negative experiences with our Olyphant, PA branch and appreciate you bringing this to our attention. We’re always looking to improve and would appreciate the chance to hear your feedback. Would you be able to reach out to [email protected] with more details about the customer service issues you’ve been having? We look forward to hearing from you and addressing your concerns.