NET Credit Union E Lackawanna Ave, Olyphant

NET Credit Union Reviews

• M

  Mimi
  5

  Been a member of NET credit union all of my working career. Staff is friendly, treats me like I'm the only member. My only issue is getting the best rate on a car loan. I don't have the patience to play tag between NET and other banks. Why don't you just present your best rate up front? It's frustrating to get a loan rate beat by the dealer bank by points, not fractions. Then you have to go back to NET to get their best interests rate. I don't play games. Been told by car dealers that the banks fight each other to get my loan so why does NET not present their best offer up front?

  Response from the owner

  Hello Moe, Thank you for your review & compliments of our staff. Sorry to hear about your frustrations. We encourage all members to shop rates for all products - the member always wins. It's very easy to get a rate quote digitally, hope that helps. You're smart to get the loan from a financial institution and not a car dealership. If there is something we can help further with this - or anything, please email us: [email protected] Thanks for banking on NET.

• E

  Eric Krisler
  1

  Wow! $5 fee to cash a check drawn off a customer's account. Then the $4.25 ATM fee! What a PoS bank/credit union. Never again. And I can't wait to tell the lady that her bank wanted to charge me $5 for her check. I canceled the ATM and drove 3 minutes to Community Bank, NA.

  Response from the owner

  Thanks for your feedback Eric. Our products and services are focused on our members. Members don’t pay fees to cash checks or use the ATM. If you’d like to join and be a member, you won’t have to pay these fees. Join here: www.netcreditunion.com/membership-application/

• V

  Vivica O'Brien
  1

  Unfortunately, I find this financial institution to be undependable and the services outdated in comparison to other local financial institutions. The Olyphant ATM is out of service just as often as it is actually operational, and the credit union website often produces error messages. Most recently, you cannot access any links, such as contact information, on their website. Rather than spending members’ money on expensive television ads, I would prefer they invest in reliable services to allow convenient access to my money and credit union information. I have neither the time nor the inclination to continuously attempt to access my accounts without success, and if I have to rely on another financial institution’s ATM, then I might as well bank there. “Bank on NET”? I wish I could!

  Response from the owner

  Thank you for your feedback. Recently, we have had occurrences of website downtime due to upgrades. However, we believe that these issues have been resolved. Our apologies if it caused you any inconvenience. We will research the Olyphant ATM downtime for issues, and thank you for pointing this out. On another note, we do offer a free mobile app to access your account from your mobile phone. You can also deposit checks from the app by taking a photo. Give it a try and let us know what you think. We will work at improving our electronic service. Thank you for being a member, and again, for your feedback.

• V

  Vicki Steiner
  5

  Very nice people work here. I miss seeing them in person. Always helpful. Automated systems less so, but, that is true everywhere.

  Response from the owner

  Thank you Vicki! We hope you had some time to check out the new digital banking we released June 2nd...not quite as good as a human, but pretty close! Thanks for banking on NET!

• D

  David Eakle
  1

  Satin lined with nobody in it for about 10 minutes Heller very ignorant then they charge you $5 to cash a check lucky I'm not a part of this place

  Response from the owner

  Hello David, Sorry you had a longer than usual wait time. If you were a member, you wouldn't pay the $5. If you'd like to cash a check with us in the future, open an account and be a Member. Also, being a member, you can download our app and deposit the check from your phone - you'll never have to wait in line. Hope you have a better experience next time. Thanks for stopping by!

• F

  Frank Fallo
  5

  They always treat me like I am their most important customer.

  Response from the owner

  Thank you Frank! We appreciate you & banking on NET!

• J

  Joseph Barrett
  3

  Strange you cannot cash savings bond even if you are a member. Full Service???

  Response from the owner

  Hello Joseph, thank you for being a member. Unfortunately, we're not able to cash savings bonds; but you can easily send the bond to the treasury to be cashed: Treasury Retail Securities Services, PO Box 214, Minneapolis, MN 55480-0214.

• D

  D. Bell
  5

  Fantastic Bank! Exceptional service! I wouldn't Bank anywhere else!

  Response from the owner

  Thank you D! We're glad you're a member!

• M

  Michael Peregrim
  4

  Nice credit union, decent loan rates friendly staff

  Response from the owner

  Thank you Michael!

• J

  Joe Batista
  5

  They saved my finances from commercial banks. Cut my rate 50+% 👍🏽👌🏽

  Response from the owner

  That's great news! We love saving our members money! :)