Community Bank, N.A. Ralph Lehman Dr, White River Junction

Community Bank, N.A. Reviews

• E

  Eric Tirico
  2

  I’ve used this bank as my primary since moving to the area. I never had any problems when it was merchants a few years ago. In the last 18mo my debit card has been “flagged for fraud” without my knowledge. Basically someone somewhere has obtained my card number somehow, the bank does a great job at shutting down the fraud.... But a horrible job about keeping me in the loop. I have never once received a call from this institution letting me know what’s going on with my account activity. I go to use my card whether it’s at a grocery store or gas station and it’s denied with a “contact financial institution” message. It’s great I have to contact them then wait for a new card to show up. I’d steer clear of them, the only reason they got two stars is because the staff in their physical location is amazing.

  Response from the owner

  Hi, Eric. Thank you very much for reaching out. We apologize for your frustrations with our fraud procedures and appreciate your thoughtful feedback about the importance of being kept up-to-date on alerts. We will take this into consideration as we access updates to the policy moving forward. Thank you again and have a great rest of your day.