Community Bank, N.A. W Main St, Fillmore

Community Bank, N.A. Reviews

• C

  CRISTIAN ACOSTA
  1

  Frustrating! I can't even use my own money, always there is a spending limit of $500 and I call for assistance and they never help, so I have to borrow money from another people because I can't use mine, it is not what the customer want or need, it's what they want. Many times struggling with those limits, I understand it's for security and I like it, but NOT when the owner of the account needs the money, the transaction and they do not help. I'm changing to another bank.

  Response from the owner

  Hi Cristian, we are sorry to hear about your experience at our Fillmore, NY branch and appreciate that you brought this to our attention. We are available for assistance through our Customer Care Center phone number, 1-866-764-8638, Monday through Friday from 8 a.m.-6 p.m. Customer satisfaction is our top priority, and we’d like to connect with you to further discuss your concerns. Please give us a call or reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• H

  Hannah Chloe
  1

  Every time I go to the Fillmore branch, the tellers treat me like I am inconveniencing them. And it's not just one time, every single time I have the same issue. They are just extremely rude. The only positive experience I have ever had was dealing with an older lady who opened my account. Most of the time, I drive out of my way to the Belfast branch so I don't have to deal with the rude tellers in Fillmore.

  Response from the owner

  Hi, Hannah. We sincerely apologize that you’ve had this experience with our Fillmore, NY, branch. We’d like to speak with you further about this as customer service is one of our top priorities. Would you be willing to speak with a member of our senior management team to provide more details? If so, please reach out to us at [email protected] with your phone number and availability. We look forward to hearing from you.